Job Description

Job Summary

Name of the role: Manager

Purpose of the role: Lead the Operations team, driving operational excellence, workforce planning,

performance management, and stakeholder engagement to ensure scalable, high-quality, and

timely execution of activities. Accountable for team productivity, service delivery, risk management,

and continuous process improvement.

Language: English

Work Location: Malaysia

Key Responsibilities

Scope of work:

• Establish team goals, KPIs, and operating metrics to ensure delivery against business

objectives

• Manage the team’s day-to-day activities and performance, including:

o Validation and tracking of distributor data

o End-to-end visibility of onboarding progress

o Proactive identification and mitigation of onboarding risks

o Coordinating operational support for Operations and Account Managers

• Ensure team readiness by providing access to required tools and systems
• Work closely with project managers to understand project requirements and timelines
• Optimize resource allocation to maximize team efficiency and throughput
• Guide issue resolution and ensure timely escalations to support team execution
• Respond quickly to changes in resource availability or project demand
• Maintain clear stakeholder communication on resource status and project progress
• Ensure team compliance with internal policies (e.g., mandatory training, timecards)
• Develop team capabilities through coaching, mentoring, career development, and

succession planning

• Provide regular operational reporting, performance insights, and recommendations to

leadership

Must Have:

• Bachelor’s degree completed or in progress
• 2+ years of experience leading and managing teams
• Strong ability to set priorities, plan, and coordinate work
• Strong attention to detail, with a focus on accurate, high-quality deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional and global environments
• Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Skill Requirements

Good to have:

• Experience with SAP S/4HANA or Salesforce
• Networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Familiarity with Juniper and HPE networking platforms and solutions
• Experience supporting onboarding or enablement programs

Behavioral competencies:

• Demonstrated leadership through customer focus, cross-functional collaboration,

decision-making, strategic execution, and operational performance management

• Strong emotional intelligence and a win-win mindset
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures

Other Requirements

Behavioral competencies:

• Demonstrated leadership through customer focus, cross-functional collaboration,

decision-making, strategic execution, and operational performance management

• Strong emotional intelligence and a win-win mindset
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures