Job Description

WTW Serbia is willing to hire an experienced insurance professional who will join our CRB team in our office in Belgrade, Serbia at Associate Manager level. This role especially involves maintenance and development of relationship clients of all tiers, coordination of insurance broking activities and on time delivery of high-quality risk solutions in cooperation with local and international colleagues and insurance markets.

The Role

• Maintain and develop relationships with existing and prospective clients of all tiers, with a particular focus on delivering high-quality client service and long-term retention.

• Lead and coordinate insurance broking activities, including identifying client needs, design of specific insurance solutions, obtaining and analysing insurers’ quotations, negotiating terms and making presentations and recommendations to clients.

• Manage placements, renewals and administration of non-life insurance programmes for clients of all tiers

• Liaise and negotiate with local and international insurers, reinsurers and WTW colleagues to secure appropriate coverage under competitive terms.

• Coordinate policy documentation, invoicing, premium and commission collection and other servicing activities, ensuring accuracy and timely completion.

• Support clients in the notification and handling of insurance claims and coordinate communication with insurers and other relevant parties.

• Maintain complete and accurate client, placement and opportunity data in WTW Serbia applications and prepare required reports.

• Contribute to new business development, client retention and achievement of the team’s commercial objectives.

• Share knowledge and provide support to all other colleagues, especially less experience

Perform other duties consistent with the role, as assigned by the line manager or Country Management.

The Requirements

• A minimum of three years of relevant experience in insurance, reinsurance or insurance broking, preferably working with corporate clients.

• University degree.

• Strong knowledge and experience of commercial non-life insurance products, insurance contracts and broking processes.

• Ability to independently manage client relationships, priorities and the full broking and servicing process.

• Strong negotiation, analytical, organisational and problem-solving skills.

• Client-focused approach, commercial awareness and the ability to build and maintain trusted relationships with clients and insurance markets.

• Excellent written and verbal communication skills in Serbian and English.

• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and Outlook, and ability to work effectively with business and client management application.

Holding insurance brokerage licence will be considered as an advantage.

WTW is committed to finding opportunities to promote workplace flexibility when possible based on the needs of our customers and the company.

We are pleased to say that this role meets the criteria for flexible work.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com”