Job Description

• Team Oversight & Development
• Supervise and coach team members in the designated functions.
• Support onboarding, training, and continuous development of team capabilities.
• Compliance & Process Governance
• Ensure adherence to SOPs and compliance metrics for CSV databases.
• Monitor database health and assist in initiatives
• Operational Excellence
• Identify inefficiencies and contribute to automation and process improvement initiatives.
• Maintain high standards of data quality and minimize manual errors.
• Stakeholder Engagement
• Escalate critical issues to the Operations Manager and support resolution efforts.

Role Requirements

• Strong people management skills to lead and coordinate effectively across teams.
• Sound knowledge of CI process activities (with e-to-e process knowledge) to ensure smooth operations.
• Effective communication skills are mandatory; the candidate must be able to convey ideas clearly, influence stakeholders, and demonstrate professional behavior in all interactions.
• Strong behavioral competencies such as accountability, collaboration, and adaptability are essential to succeed in this role.
• Added advantage: Knowledge of Panel (CPS/OMNI) processes, which would be highly valuable.

Qualifications

• 7-10 years of experience with 3-4 years of supervisory or team lead role within operations, data management, or compliance-driven environments.
• Stakeholder management expertise, including experience collaborating with internal teams (e.g., Tech, Data Ops, Client Ops) and external partners.
• Process-oriented thinking with a focus on continuous improvement, standardization, and operational efficiency.
• Ability to manage performance, provide constructive feedback, and foster a culture of accountability and growth within the team.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion