Job Description

Associate, Managed Services

Department: Professional Services

Employment Type: Permanent

Location: India, Bangalore

Description

Software Installation Technician / Technicien Installation Logiciel

*B2/C1 French Certification or Equivalent Mandatory*

We are looking for a Software Installation Technician responsible for deploying client software throughout the product lifecycle. You will play a key role in ensuring that our customer base consistently operates on the latest software versions.

Nous recherchons un(e) Technicien(ne) pour assurer des installations logiciels clients tout au long du cycle de vie du produit. Vous jouerez un rôle clé dans la garantie du maintien de notre parc client dans les versions logiciels les plus récentes.

Responsibilities

The Software Installation Technician is responsible for:

• Installing the software in accordance with the deployment schedule
• Communicating with customers throughout the installation process
• Ensuring that hardware and software prerequisites are met on the client side
• Following the technical installation documentation
• Submitting requests for improvements to technical documentation in case of issues
• Ensuring that the post-installation application environment is fully operational

Skills, Knowledge & Expertise

Required Qualifications

• French - C1 or equivalent certification (Fluent in written and spoken)
• Higher education degree (Bachelor’s or Master’s) in IT, Information Technology, or equivalent field

Technical Skills

• Experience in system administration (Windows) and virtualized environments
• Knowledge of networking, security, firewalls, and Active Directory

Soft Skills

• Clear communication (activity reporting via Teams, email, ticketing systems)
• Strong analytical skills, team spirit, and decision-making ability
• High level of reliability, organization, and quality awareness

Additional Assets - Desirable

• AWS Cloud and/or Microsoft certifications
• Knowledge of JIRA
• Understanding of ERP systems and their processes
• Fluent English (written and spoken)