Job Description

Career Category

Information Systems

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier,fullerand longer. We discover, develop,manufactureand deliver innovative medicines to help millions of patients. Amgen helpedestablishthe biotechnology industry more than 40 years ago andremainson thecutting-edgeof innovation, using technology and human genetic data to push beyondwhat’sknown today.

ABOUT THE ROLE

TheAssociate Machine Learning Engineerposition offers a unique opportunity to join a fun, innovative engineering team within theAI & Data Science(AI&D)organization.You’llwork on next-generation capabilities and services inAppliedAI& Automationusing innovativeCOTS products,open-source software, frameworks, tools, and cloud computing services. The role also emphasizesdemonstratingthese capabilities to support critical business operations and initiatives,in ensuring quality, compliance, and performance across Amgen’sApplied AI &Automation Footprint.

Theroleis responsible forbuilding and scaling ourAI andmachineslearningsolutionsfrom development to production. YourexpertiseinMLOpswill be essential in creating efficient and reliable ML pipelines.The rolerepresentsworking inthe solution engineering and DevOps teams to lead the transition from Intelligent automation to Agentic Process Automation andensuresthat strategy and implementation remain connected throughout the value stream.The ideal candidate has experience inbuilding AI & ML solutions,hasexcellent communication skills, and anunderstanding ofAgile methodologies

This role focuses on supporting the development, deployment, operation, and reliability of AI andLLM‑basedsolutions in production environments, working under guidance of senior engineers and platform teams. The position emphasizes operational excellence, observability, and compliance for applied AI and GenAI systems.

Roles & Responsibilities:

• Collaborate with data scientists to develop, train, and evaluate machine learning models.

• Build and maintainMLOpspipelines, including data ingestion, feature engineering, model training, deployment, and monitoring.

• Leverage cloud platforms (AWS,Databricks) for ML model development, training, and deployment.

• Develop solutions usingDevSecOpsframeworkthatare secure, scalable, reliable, and aligned with enterprise architecture standards.

• Evaluate model performance usingappropriate metricsandoptimizemodels for accuracy and efficiency

• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software

• Create andmaintaindocumentation on software architecture, design, deployment, disaster recovery, and operations

• Identifyand resolve technical challenges effectively

• Provide ongoing support and maintenance for applications, ensuringthattheyoperatesmoothly and efficiently

• Analyze customer feedback and support data toidentifypain points and opportunities for improvement

• Evaluate and recommend technologies and tools that best fit the solution requirements

• Support operationalization of machine learning and GenAI models developed by data scientists and solution teams.

• Assistin evaluating model and LLM performance using metrics related to reliability, efficiency, and response quality.

• Support deployment and operation ofLLM‑basedworkflows, including prompt configurations,retrieval‑augmentedgeneration (RAG) pipelines, andagent‑basedautomations.

• Assistwith monitoring AI and LLM systems for availability, latency, error rates, and quality degradation.

• Support model, prompt, and pipeline versioning across development, test, and production environments.

• Participate in incident triaging, root cause analysis, and rollback or mitigation activities for AI services.

• Assistwith evaluation runs for LLM outputs, including grounding, reliability, and safety checks.

• Follow established AI governance, security, and compliance standards whenoperatingAI and GenAI solutions.

• Monitor AI and LLM endpoints for availability, latency, throughput, and error rates using enterprise monitoring tools.

• Assistwith dashboards, alerts, runbooks, and operational documentation to support reliable AI system operations.

Basic Qualifications and Experience:

[GCF Level 3]

• Any degree and 2 to 6 years of Computer Science,ITor related field experience

Functional Skills:

Must-Have Skills

• Strong foundations in machine learning algorithms and techniques

• Experience inMLOpspractices and tools (e.g.,MLflow, Kubeflow, Airflow); Experience in model monitoring, including model observability and explainability

• Proficiencyin Python (or R) and relevant ML libraries (e.g., TensorFlow,PyTorch, Scikit-learn)

• Experience with big data technologies (e.g., Spark, Hadoop), and performance tuning in query and data processing

• Understanding of the LLM inference lifecycle, including prompt execution, retrieval, and response generation.

• Awareness of common LLM failure modes such as hallucinations, prompt injection, and data leakage.

Good-to-Have Skills:

• Goodunderstanding of cloud platforms (e.g., AWS,Databricks) and containerization technologies (e.g., Docker, Kubernetes)

• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Splunk)

• Experience with data processing tools like Hadoop, Spark, or similar

• Knowledge of GenAI tooling: vector databases, RAG pipelines, prompt-engineeringDSLsand agent frameworks (e.g.,LangChain, Semantic Kernel).

• Ability to analyze client requirements and translate them into solutions

• Exposure to LLM evaluation techniques beyond accuracy, including grounding, faithfulness, latency, andreliability ofmetrics.

Soft Skills:

• Excellentcritical-thinking andproblem-solving skills

• Strong communicationand collaboration skills

• Demonstrated awareness of how to function in a team setting

• Demonstrated awareness of presentation skills

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.