Job Description

Fanatics is seeking an Associate, Loyalty Experience Operations to support the execution and operational management of VIP and loyalty experiences across our ecosystem.

This role sits within the Loyalty Reinvestment team and serves as a core operator behind our ticketing programs, hospitality activations, and partnership-driven experiences. The Associate will ensure events, ticket distributions, and related assets are executed with precision, accountability, and consistency at scale.

This position is ideal for someone highly organized, systems-minded, process-oriented, and who thrives on building structure, maintaining data integrity, and ensuring premium experiences are delivered flawlessly.

You will work cross-functionally with VIP Hosting, Partnerships, Marketing, Finance, and Operations to maintain visibility across assets and events, ensuring seamless customer experiences and disciplined operational execution.

Responsibilities:

Ticketing & Asset Operations:

• Serve as system operator for TicketManager and related tracking platforms, including event creation, ticket block setup, customer data management, troubleshooting, and reporting
• Own the operational process for ticket distribution, confirmations, attendance tracking, and post-event reconciliation
• Reconcile TicketManager, Airtable, and other tracking systems regularly to ensure data accuracy and visibility
• Maintain real-time communication channels to manage ticket requests, changes, cancellations, and issue resolution
• Track and report ticket utilization, fill rates, and key engagement metrics to internal stakeholders
• Maintain accurate records of allocated assets across events, including tickets, hospitality packages, and related benefits

Event Execution & Hospitality Support:

• Coordinate and execute VIP experiences including suites, watch parties, hospitality programs, and acquisition events
• Prepare run-of-show documents, event checklists, and on-site materials
• Manage event logistics including guest lists, check-in, F&B coordination, venue communication, and vendor management
• Support on-site execution to ensure smooth operations and exceptional guest experiences

Asset Utilization & Reporting:

• Track utilization of event and VIP assets pre- and post-event for reporting purposes
• Reconcile post-event attendance and usage data and prepare structured event recaps
• Monitor event pacing and report fill rates, confirmations, and key operational metrics to leadership
• Prepare recurring Events & Hospitality overview decks, including upcoming activations and performance summaries

Cross-Functional Coordination:

• Maintain consistent communication with VIP Hosting to ensure seamless client experience
• Coordinate with Partnerships teams to manage ticket allocations, asset activation, and related logistics
• Partner with Finance on vendor setup, invoicing, and expense reconciliation
• Organize internal stakeholders and enforce event timelines and deliverables

Process & Continuous Improvement:

• Maintain standardized templates, trackers, and documentation to support repeatable execution
• Identify operational friction points and recommend process improvements
• Ensure compliance with internal systems, reporting standards, and financial processes

Experience & Skills:

• 1-3 years of experience in event operations, hospitality coordination, or marketing operations
• Experience working with ticketing platforms (TicketManager a plus), CRM systems, or event management tools preferred
• Strong systems orientation and ability to reconcile data across multiple platforms
• High attention to detail and strong organizational discipline
• Ability to manage multiple concurrent workstreams in a structured and calm manner
• Comfortable collaborating cross-functionally
• Strong written and verbal communication skills
• Proactive problem solver with a process-improvement mindset
• Interest in data-driven operations and scalable experience delivery

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $75-85K (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.