In this course, you will introduce students to the foundational methods and principles of service design, integrating human-centred design theory with practical, real-world applications.
You will guide students in transforming stakeholder insights and market research into customer personas and journey maps, using tools such as affinity diagrams, service blueprints, and prototyping.
Through these methods, you will guide students in designing empathetic and effective service experiences that align with organisational objectives.
Job Requirements:
Possess a Master's Degree or Bachelor's Degree in the relevant discipline
Have at least 5 years of relevant working experience
Have at least 2 years of relevant teaching experience at tertiary level is preferred
Must be available to teach classes during the day between 8.30am and 6.30pm
We regret that only shortlisted candidates will be notified.
We regret that only shortlisted candidates will be notified.
