To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries.
1.Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
2.Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
3.Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
4.Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
5.Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
6.Conduct impact analysis and accordingly update systems after approval from the business team
7.Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
8.Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
9.Ensure compliance to all Audit / RBI regulations.
Qualification - Post Graduate/Graduate in any discipline
Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.
