Job Description

The role is responsible for supporting daily customer service and operational activities in a fast-paced international environment. The position involves managing customer inquiries and requests, supporting order processing and administrative activities, preparing and coordinating shipping and customs documentation when required, and assisting with inventory-related tasks.
The role also requires regular coordination with customers, colleagues, logistics providers, and internal stakeholders across different regions and time zones, including daily overlap with the Americas region. The position plays an important role in ensuring accurate information, timely follow-up, smooth operational flow, and consistent support to both customers and the internal team

• Analytical skills to authorize client orders for label purchase and release requests which includes assigning control
  numbers, storage and control of UL labels.
• Decision making to approve label designs, interacting with internal customers on label formats and material
  specifications as well as interfacing with clients and UL field staff on label shipment.
• Responsible for client inquiries from various sources (phone and Salesforce), answers questions and/or resolves
  individual problems with little autonomy.
• Client focus with placing label orders by providing basic information concerning label types, charges, suppliers, and
  order and release policies and procedures.
• Maintain information systems by entering data regarding label orders, refunds, release orders, etc., into databases as
  well as filing and updating reference materials.
• Understand label requirements to follow up on general inquiry calls and specific client inquiries promptly and
  professionally.
• Actively participate in Microsoft Teams to continuously improve and drive quality into UL’s service to the client.
• Knowledge of Field Engineering and label structure.
• Performs other duties as assigned.
• Investigate label types, label design requirements, supplier requirements, product categories, and label charges as
  well as policies and procedures regarding custom labels.
• Evaluate custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
• Ability to protect the reputation of the UL brand by issuing labels that meet standard operating procedures.
• Answers general client questions regarding shipment status, address verification, label inventory, and UL mark
  clarification.
• Provide technical support to in-house employees as required.

#LI-MB1

#Hybrid

• Higher Secondary Education plus prior experience of data entry and accessing data from databases and generally two
  years prior related customer service experience.
• Comfortable in using multiple software tools.
• Has strong client focus and effective client service skills.
• Able to build and maintain good working relationships.
• Ability to analyze complex technical issues.
• Salesforce or Oracle knowledge a plus
• Bilingual in Spanish is preferred

This is a hybrid position with days in the office Tuesday, Wednesday and Thursday.

What we offer:

• Total Rewards We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $46,000 to $56,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:

Curious? To learn more about us and the work we do, visit UL.com

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.