FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
Be at the Forefront Client Advisory Services (CAS):who are passionate about banking Operations, KYC, Onboarding, QC and FCI is seeking an Associate- Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of itsBangaloreGCC.
Position Title: Associate - KYC
Career Level: S4
Job Category: Specialist
Role Type: Hybrid
Job Location: Bangalore
About the Team:
The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India(FCI)is hiring a full-time Associate to work on the bank’s KYC & Banking operations processes including Onboarding Implementation and/or Quality control. This role is also intended to drive the standardization of KYC, CIF creation, client account maintenance, closure and implementation practices at First Citizens Bank across all regions.
Impact
FCI is seeking an Associate - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of itsBangaloreGCC.
Key Deliverables
Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards acrossjurisdictions
Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information isaccuratebefore onboarding the client.
Research and reach out to your colleagues if any critical information is missing tocomply withregulatory requirements. Setting expectations and delivering consistentfollow upto ensure completion of the application is a critical deliverable in this role.
Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
Playa major rolein mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
Skills and Qualification
Thoroughly understand &exhibitintelligent use of various system tools and procedures.
Proactively highlight threats& complianceissues to the managementin a timely manner
Successfully meet tight SLAs as required by the operational management requirements.
Provide operational support to clients & business partners consistent withbank’spolicies & procedures
Technical Skills:
Excellent oral and written communication skills
Good understanding of the standard AML/KYC practices followed globally
Maintenance of CIF records and performingend to endKYC & Onboarding/QC checks.
Providing operational support to clients & business partners consistent with bank policy & procedures
Solid understanding of Bank products, regulations, department processes & procedures
Relationships & Collaboration
Reports to:Manager or Sr Manager
Partners:SME, Leadsand cross-functional teams.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If yourequireaccommodationsat any stage (e.g.application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
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