Job Description

Our business is trending. Why not be part of the dream team?

ecommerce has transcended physical and digital channels as brands and retailers continue to invest in digital to grow their business while juggling with data, privacy and logistical challenges. The “e” in “ecommerce” is superfluous.

#aCommerce provides YOU the opportunity to hone your career in the digital & tech sector, with a very exciting position of Key Account Manager in our EmQuartier-based office in Thailand.

As a Key Account Manager, you will be the key contact point for end-to-end process and services including, internal & external function. Internal function includes channel operation, Marketing, operation, customer service, and technology functions to manage #aCommerce service to brand and improve the customer experience. In addition, you will also be developing and managing relationships with marketplaces and new channels to drive client’s sales coverage and growth.

In order to qualify to this role, you should have experience on financial, business development and account management. The desired candidate should be a fast learner, with strong interpersonal skills, logical thinking and problem-solving skills.

Specifically, this role will be doing:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensure optimal product presentation and visibility on online channels
• Lead all initiatives Across different services
• Coordinate with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Account planning (sales and promotions)

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Work as a consultant to clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Manage fast-growing ecommerce sales of large brand owners through their own web store or other online channels and initiative channel
• Ensure that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Ensure operational performance on all areas
• Identify and anticipate additional opportunities for enhancements, improvements or new services with existing clients
• Manage inventory including forecast, ordering and DOH controlling
• Works with other departments e.g. warehouse, call center, web dev etc., to ensure that everything is ready for go-live.
• Present analysis and recommendations to key stakeholders both client-side and internally
• Proactively work for the achievement of short and long-term business objectives meet sales goal
• Responsible for business growth in market
• Assure consistent sales growth and achievement of sales goals, targets and activities in assigned business by identifying potential opportunities and growing existing business including monitor market trends and competitor activity in assigned business
• Strategically report market intelligence to Business Manager in a correct and timely manner

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

To know more about this role, please click here

About #aCommerce

#aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

#aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The #aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.