Job Description

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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ASSOCIATE IT ENGINEER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

We are looking for an Associate IT Engineer to join our team.

This role will serve as the first point of contact for IT-related concerns, providing technical support to end users while ensuring the availability, security, and reliability of the company's IT systems and infrastructure. You will also assist in managing IT assets, supporting infrastructure administration, and contributing to IT security and operational initiatives.

MAIN RESPONSIBILITIES

• Provide first-level technical support for hardware, software, network, email, and system-related concerns.
• Diagnose, troubleshoot, and resolve technical issues within established service level agreements (SLAs).
• Escalate complex technical issues to the appropriate internal teams or external vendors.
• Support employee onboarding and offboarding, workstation setup, and application access.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
• Assist in the administration of Microsoft Windows, Microsoft 365, Bitdefender, ManageEngine Endpoint Central, and other business applications.
• Monitor network connectivity and infrastructure to ensure system stability and performance.
• Support infrastructure upgrades, patch management, and scheduled maintenance activities.
• Assist in implementing IT, Information Security, and Data Privacy policies and procedures.
• Perform routine security checks and support vulnerability remediation efforts.
• Maintain accurate records of IT assets, software licenses, warranties, and inventory.
• Manage IT service requests and incidents using the company's ticketing system while maintaining accurate documentation.
• Coordinate with vendors and service providers for technical support, procurement, and issue resolution.
• Develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles.
• Participate in IT projects and recommend process improvements to enhance system reliability, security, and user experience.

REQUIREMENTS

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• At least 1–2 years of experience in IT Technical Support, Service Desk, Desktop Support, or similar IT roles.
• Experience supporting Microsoft Windows environments, Microsoft 365, Zoho Suite, Bitdefender, ManageEngine Endpoint Central, and basic networking is preferred.
• Knowledge of Windows Operating Systems Administration, Microsoft Azure Administration, Active Directory, and User Access Management.
• Basic understanding of network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Experience in hardware and software troubleshooting, IT asset management, and ticketing systems.
• Knowledge of endpoint security solutions and cybersecurity best practices.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Customer-service oriented with excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willing to work on a nightshift schedule (subject to change upon business needs)
• Must be able to work in any of our site:
• 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City and 6F Rockwell Business Center Tower 1 Ortigas Avenue, Pasig City