Job Description

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Responsibilities:

• Provide day-to-day administration and operational support for enterprise applications, SaaS platforms, and internally developed applications under the direction of Senior Application Support Engineers.
• Support application lifecycle activities, including onboarding, upgrades, maintenance, enhancements, and retirement, and assist with application transitions and knowledge transfer.
• Assist in maintaining governance standards, access management, security controls, and role-based permissions in accordance with established policies.
• Support compliance with organizational security, audit, and regulatory requirements, and maintain accurate application documentation and operating procedures.
• Assist in managing software licensing across enterprise and SaaS applications, monitor license utilization, and help identify opportunities to optimize license allocation.
• Support software consolidation and contract review efforts, working with Vendor Management and Procurement as directed during license renewals.
• Support the evaluation of new software solutions, assisting with Proof of Concepts (POCs), pilot programs, and technology assessments.
• Assist in assessing product roadmaps and vendor capabilities and help identify platform enhancements that improve productivity and business outcomes.
• Support adoption of new features across platforms and assist with integration of enterprise applications across business and technical teams.
• Assist with API integrations, automation initiatives, and workflow improvements under the guidance of senior team members.
• Work with business stakeholders to understand application requirements and escalate improvement opportunities to Senior Application Support Engineers or service owners.
• Maintain clear and timely ticket hygiene, ensuring incidents, changes, and requests related to applications are accurately logged, updated, and tracked to resolution.
• Identify work that falls outside established standards, runbooks, or approved procedures and escalate to Senior Application Support Engineers or Application service owners before proceeding.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field.
• Minimum 2 years of experience supporting enterprise applications, SaaS platforms, or application operations.
• Working knowledge of software licensing models and license compliance concepts.
• Exposure to evaluating software solutions and supporting Proof of Concepts (POCs) or technology assessments.
• Working knowledge of application governance, access management, and security practices.
• Familiarity with application integrations and platform administration concepts.
• Exposure to enterprise platforms such as Microsoft Azure, Azure DevOps, Microsoft Visual Studio, GitHub, SharePoint Online, boomi.com, Atlassian Suite or other enterprise SaaS or internally developed business platforms preferred.
• Strong analytical, organizational, and communication skills, with the ability to work effectively with stakeholders and follow established procedures.