Job Description

Role title: Customer Client Service Analyst
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unluck the value of technology and build a more sustainable, more inclusive world.
Location: Colombia, Bogota

RESPONSIBILITIES
• Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
• Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
• Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
• Coordinate cross functional planning and execution for internal and client projects.
• Recognize and connect the needs of the client with the products and solutions.
• Track critical metrics to measure progress against quality initiatives.
• Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
• Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

REQUIRED SKILLS
• Excellent written and verbal English.
• Ability to form strong working relationships across internal and external stakeholders.
• Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
• Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
• Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
• Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
• Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Proficiency in creating reports and dashboards using business intelligence software.

WHAT YOU’LL LOVE ABOUT WORKING HERE
• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certification in the latest technologies.

Position Restrictions:
• Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance.
• Work Schedule after three months: Sunday-Sunday (2 days off).
• Support Operation Schedule: 7 AM-7 PM. 5 days per week, 9 hours per day.
• Rotational Shifts: 7 AM-5 PM or 9 AM-7 PM.

#LI-FO1
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- Grade Specific

Focus on Industrial Operations Engineering. Entry level graduate with limited commercial and technical work experience. Build skills and expertise in a chosen Engineering Discipline. Works to instructions and directions and delivers reliable results. Solves routine problems. Organises own time with a short time horizon.