Job Description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

What You’ll Do

As part of the Manufacturing Quality Assurance team, you will:

• Conduct complaint and failure investigations following Corporate and site procedures.
• Review and approve customer complaint reports (as required).
• Collaborate across departments to generate technical investigation reports in response to customer complaints.
• Monitor complaint trends and provide feedback on the effectiveness of corrective and preventive actions (CAPA).
• Support the Field Action Assessment (FAA) process.
• Ensure compliance with Health, Safety, and Environmental (HSE) guidelines and report any HSE concerns.

WHAT YOU’LL BRING TO ALCON:

• Experience in sample inspection, failure investigation, and complaint handling.
• Laboratory experience in a regulated manufacturing or quality environment.
• A proactive approach and strong communication skills.
• Familiarity with medical device or pharmaceutical standards is a plus.

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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