At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.
This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.The Associate I, Customer Service (Professional Path) is primarily responsible for ensuring timely and accurate processing of orders and customer queries in the Customer Operations Division. You will deliver high-quality service, manage customer issues, maintain product knowledge, and contribute to the Sales and Marketing team.
KEY RESPONSIBILITIES:
Order Management
Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
Ensure all orders are processed accurately and in alignment with internal policies and service standards
Manage backorder communications with customer and sales team
Monitor order status throughout the order-to-delivery cycle
Identify delays, risks, or bottlenecks and proactively ensure timely resolution
Maintain compliance with SLAs, delivery commitments, and operational KPI
Process Improvement & Cross-functional Projects
Participate in process improvement initiatives across Order Management, Customer Service, and Supply Chain
Identify opportunities for automation, workflow optimization, and enhanced data accuracy
Support global and regional projects focused on digitalization, system enhancements, and operational excellence
WHAT YOU'LL BRING TO ALCON:
Bachelor’s degree in business or related field
Proficient in English
1-5 years’ experience in Customer Service / Order Management / Medical device field
Strong ERP and operational expertise
Preferred projects experience related to Supply Chain Management
Customer‑focused, detail‑oriented, and proactive
How You Can Thrive at Alcon:
Opportunity to work with a leading global medical device company
Collaborate with a diverse and talented team in a supportive work environment
Competitive compensation package and comprehensive benefits
Continuous learning and development opportunities
ALCON Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care. Learn more at www.alcon.com.
