Job Description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Commercial & General Management function, a team that oversees the company's commercial strategies to ensure operational efficiency and support strategic decision making as we transform the eye care industry. The Associate I, Commercial Management - Surgical (Professional Path) is primarily responsible for supporting customer service and communication between Surgical Sales, Marketing, customers, and operations. You will use your product knowledge to handle requests, analyze data, and help drive process improvements and new projects.

In this role, a typical day will include:

• Create, receive, and handle departmental quote requests, contract requests, and service requests from the surgical sales, marketing, and operations teams.
• Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes, team productivity, and address business challenges.
• Update bills of materials by replacing or removing discontinued components.
• Train and develop new sales representatives to understand business processes, sales quoting software, and production workflows.
• Provide support for system enhancements and upgrades.
• Handle daily and weekly deviations.
• Respond to inquiries via the 800-phone line, text messages, and emails using a cloud-based contact center platform to enhance service request handling.
• Troubleshoot issues related to materials, production, or shipping delays.
• Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Location Onsite, Houston, TX
• Travel Requirements 0 – 10%
• Relocation Assistance Not Available
• Sponsorship Available Not Available

Preferred Qualifications/Skills/Experience:

• Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant.
• Experience in Ophthalmology, Inside Sales, Customer Service, or the Medical Device industry.
• Must possess exceptional attention to detail and a commitment to accuracy.
• Exceptional ability to oversee and balance concurrent tasks, cross‑functional requests, and time‑sensitive project deliverables.
• Intermediate/Advanced proficiency in Microsoft Excel.
• Strong work ethic, critical thinking ability, & commitment to continuous learning and development.
• Be a collaborative teammate, with strong interpersonal and relationship-building skills.
• Strong ability to multitask and adapt to change quickly.
• Excellent organization and time management skills which are important to handle opposing priorities and deadlines.
• Desire to understand the WHY to understand business processes.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.