Job Description

Under the general direction of the COHE Manager, the Assistant Health Services Coordinator (HSCA) works in conjunction with Health Service Coordinator (HSC) and plays a critical role within the COHE by working directly with injured workers, employers, health care providers, and other program participants to navigate the WA worker's compensation system within the first 90 days of a Washington State Labor and Industries (L&I) claim. This work includes functioning as a liaison on behalf of the attending provider, and facilitating communication between the injured worker, employer, and claim manager ensuring questions and issues are addressed. In addition, the Health Services Coordinator Assistant will provide community outreach and assist with organizing provider volume and credentialing.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Luke's Rehabilitation Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Successful completion of L&I required training and testing within 30 days of hire. Must maintain a record with no reported issues from the L&I agency.
• H.S. Diploma or GED or equivalent education/experience
• 3 years of experience in direct patient care, return-to-work coordination, workers’ compensation claims management, occupational health care, or equivalent experience
  • Direct patient care experience must primarily include collaborating with attending providers to develop, implement, or maintain treatment plans
  • Direct patient care should include experience building and implementing plans to assist patients in:
    
    ◦ Setting and monitoring goals,
    
    ◦ Monitoring ongoing recovery, and
    
    ◦ Identifying and addressing barriers and mitigations
  • Direct patient care does not include referral coordinators, schedulers, clinical administrative staff, or ancillary services (examples: diagnostic care)
• Experience in data management and tracking - 2 years preferred
• Experience in completing care coordination or similar documentation
• Experience in analyzing and communicating provider, care coordinator, and best practice reporting data

Preferred Qualifications:

• Associate's Degree or equivalent education/experience
• 2 years of experience in community outreach or community organizing

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.