Job Description

ADP is hiring a Technical Support Consultant (Workforce Manager):

In this role, you will:

Provide world-class support to our clients while helping them resolve their Enterprise eTime and Workforce Manager related issues.

No two days are the same. You will work with Global Tech teams, Implementation and Customer Success to provide world-class support to our clients while helping them resolve their Enterprise EeTime and Workforce Manager related issues.

To thrive in this role you will act as a trusted advisor to the clients by understanding their need at hand and help them to effectively use their system by providing support and guidance. You’ll also need strong written and verbal communication skills to be a reactive problem-solver with analytical skills ensuring seamless communication and client satisfaction by aligning services with client expectations.

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Technical Support Consultant at ADP.

• Interpret client needs through discovery and analysis.
• Provide solutions in a timeframe that meets the client’s expectations or a workaround if the permanent solution is not rapidly available
• Service Monitoring to ensure they meet agreed-upon standards and identify areas for improvement
• Increase their expertise understand how our products can meet the client’s needs and highlight the value of these products and services.
• Collaboration work with internal teams and stakeholders to ensure seamless service delivery and effective collaboration.
• Answer questions and concerns raised by the client and suggesting the best approach to resolve them
• Contribute to the team’s knowledge and process improvement

TO SUCCEED IN THIS ROLE:

• You are a natural problem solver with strong organizational and time management skills
• You have experience providing remote technical support to clients
• You have a strong curiosity and the ability to learn quickly.
• You are naturally helpful. Looking for the best solution for the client rather than just looking into what is requested
• You are a team player, helps peers and contributes to process and knowledge improvement

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.