Job Description

LOCATION: ECOE MEXICO

REPORTS TO: Sr. Manager Quality Documentation

DIRECT REPORTS: NO

Core Responsibilities:

• Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
• Working collaboratively with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.
• Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
• Developing and maintaining a deep understanding of our products and manufacturing sites
• Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
• Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
• Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
• Working as part of a team to ensure customer documentation response process functions efficiently
• Working with Sales to ensure requests are complete and prioritized as needed

Qualified candidates will have: ​

• Bachelor’s or associate degree or equivalent experience in quality, operations or regulatory
• Prior quality, regulatory or food industry experience favorable
• Basic knowledge of starches, hydrocolloids, or food ingredient experience preferred
• Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
• Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
• Excellent listening and communication skills.
• Strong attention to detail and excellent organization skills
• Strong verbal and written communication skills

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available:

No