Job Description

Overview

Serves as a frontline resource for credit union members by identifying financial needs, addressing routine inquiries, and providing appropriate investment and insurance solutions within established licensing and transaction limits. The Associate Financial Advisor can sell insurance and annuity products and, as a FINRA-registered representative, may sell mutual funds. The position refers opportunities exceeding established authority to the financial advisor, supports the advisor’s ability to focus on more complex client needs, and participates in ongoing training and development to strengthen financial services expertise and prepare for potential advancement into a financial advisor role. Some travel may be required to other branch locations. This position also provides support to the Financial Advisor by performing administrative functions and marketing the program to the credit union employee and members.

About Frontwave Credit Union

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You:Competitive pay, 401k matching, mortgage and auto discounts.9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.Culture of excellence and continuous improvement.We strive to be the best place you’ve ever worked!

Responsibilities

Essential Duties and Responsibilities:

Includes the following non-inclusive key categories. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

• Generate leads and schedule appointments through referrals, branch or partner relationships, community outreach, educational events, and approved campaigns.
• Partner with financial advisors on discovery meetings, financial-plan preparation, investment reviews, client presentations, and follow-up activities.
• Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
• Promote and market the investment program to credit union employees and members.
• Gather, organize, and validate member information, including financial goals, assets, risk tolerance, and time horizon. Coordinate lobby displays and ensure materials are well supplied and current.
• Coordinates with marketing mailings of newsletters, surveys, seminars, annual review letters, and appointment information forms.
• Maintain accurate and timely member records, activity notes, documentation, suitability information, and required forms in designated systems. Type memos, reports and correspondence.
• Manage calendars.
• Analyze, sort and deliver incoming mail.
• Provide telephone coverage.
• Troubleshoot and resolve Member and internal inquiries in a timely, friendly and accurate manner.
• Track prospecting activity, appointments, referrals, pipeline progress, production, retention, and other established performance measures. Support seminars, workshops, financial-wellness initiatives, and other business-development activities while ensuring all materials and communications receive required approval.
• Exhibit support for the organization’s mission, vision, purpose, goals, initiatives, and cost control.
• Perform only activities authorized by current licenses and registrations and obtain required supervisory approval before presenting or recommending regulated products.
• Protect confidential information and adhere to fiduciary, suitability, best-interest, and ethical standards applicable to each member interaction.
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements. Follow all applicable insurance, securities, privacy, record-retention, anti-money-laundering, advertising, and supervisory requirements.
• Embrace ongoing education and learn/apply new skills and software applications.
• Complete required licensing, registration, continuing education, product training, and professional-development activities within established timelines.
• Regular attendance and punctuality are essential functions of the job.
• Perform other job duties as assigned.

Qualifications

Education and/or Experience:

High School Diploma or General Education Degree (GED). Minimum of one year of administrative experience. Prior financial institution sales experience preferred.

Knowledge Required for Position:

• Professional, courteous and effective verbal and written communication skills with ability to explain credit union products, programs and benefits to members and prospective members.
• Strong interpersonal and customer service skills.
• Proven sales and referral skills.
• Strong relationship building and teamwork skills.
• Efficient organizational and time management skills with ability to work independently and manage multiple priorities deadlines.
• Strong problem solving and decision-making skills.
• Solid knowledge and understanding of Frontwave Credit Union’s financial products and services.

Must possess the following professional certification(s) within 12 months of hire:

• Life/Health License and SIE

Must possess the following professional certification(s) with 24 months of hire:

• Series 6 and 63 FINRA Registrations

Ability to maintain confidentiality

Able to successfully present data, findings, and recommendations to cross-functional, non-technical groups, including senior executives.

Salary Range: $ 27.36 - $41.03

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.