Job Description

Career Category

Sales & Marketing Operations

Job Description

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let's do this. Let's change the world. In this vital role, the Associate, Field Effectiveness will provide hands-on analytical and operational support that helps improve the productivity and effectiveness of the sales force. The role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on accurate execution, actionable insights, and reliable field enablement.

This position reports to a Senior Manager within Field Excellence and works closely with field leadership, analytics, reporting, incentive compensation, data-management, and cross-system partners.

Responsibilities

Field Data Analysis and Insights

• Analyze data from Veeva CRM, distribution partners, claims, patient services, and other approved commercial sources.
• Assess reach, frequency, HCP engagement, call-plan adherence, account performance, and targeting effectiveness for field sales teams.
• Prepare recurring and ad hoc analyses that translate complex datasets into clear observations and practical actions for business partners.

Operational Execution and Field Enablement

• Support territory alignments, roster updates, targeting cycles, and call-plan execution in accordance with agreed timelines and controls.
• Coordinate operational delivery of field tools and outputs, including Veeva CRM, Next Best Action dashboards, digital companion tools, alerts, and call-plan refreshes.
• Respond to routine field or stakeholder questions, investigate issues, document findings, and escalate risks or dependencies promptly.

Sales Force Size, Structure, and Deployment

• Assist with analyses of field-force size, structure, coverage, deployment, territory design, and workload balance.
• Support evaluations of customer and account potential, targeting logic, call frequency, capacity, and affordable coverage scenarios.
• Prepare data, scenarios, and quality checks required for alignment updates driven by market dynamics and business priorities.

Field Force Effectiveness

• Support call planning, coverage optimization, targeting, valuation, and execution audits across applicable brands and field forces.
• Conduct periodic analyses of workload balance, reach and frequency, engagement quality, and performance trends under the guidance of senior team members.
• Develop clear summaries, charts, and supporting documentation for leadership reviews and cross-functional discussions.

Compliance, Quality, and Process Optimization

• Execute defined quality-control checks and ensure analytics, reports, and field outputs follow approved business rules and applicable engagement-compliance requirements.
• Document data sources, assumptions, methodologies, process steps, and validation evidence to support audit readiness, repeatability, and knowledge transfer.
• Identify opportunities to simplify, standardize, or automate recurring work and support implementation of approved improvements.

Project Support and Cross-Functional Collaboration

• Track deliverables, issues, dependencies, decisions, and action items using tools such as Jira and ServiceNow; maintain clear ownership and timely status updates.
• Maintain project documentation, including timelines, decision logs, issue trackers, validation files, and closure summaries.
• Collaborate effectively with Field Reporting, Incentive Compensation, iDNA/data teams, analytics, cross-system operations, and field stakeholders to deliver agreed priorities.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Master's degree or Bachelor's degree and 1 - 3 years of experience in sales analytics, sales operations, commercial analytics, and/or field effectiveness.

Preferred Qualifications

• Experience in the bio/pharmaceutical or healthcare industry.
• Hands-on ability to write SQL queries and perform data analysis, data visualization, reconciliation, and reporting.
• Experience with sales-planning or operations platforms used for targeting, alignment, roster management, and call planning.
• Familiarity with CRM systems such as Veeva and with commercial data such as sales, activity, claims, and customer/account data.
• Strong analytical skills and attention to detail, with the ability to identify data-quality issues and explain findings clearly.
• Effective written and verbal communication, collaboration, and organizational skills, including the ability to manage multiple tasks and meet deadlines.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal Opportunity and Accommodation

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed, and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.