Job Description

Job title: Associate Field Consultant

FLSA status: Exempt

Department: Operations

Reports to: Field Consultant

The Associate Field Consultant is a developmental position to prepare for a potential Field Consultant role. The Associate Field Consultant is responsible for an assigned store to manage and oversee the overall operations of the location assigned. The Associate Field Consultant will work closely with the Field Consultant in that territory to train and develop and training under the assigned Field Consultant. Must demonstrate a commitment to personal development and to individual store and overall company success. Given the Associate Field Consultant remains responsible for managing a store, all Associate Field Consultant is responsible for all items and actions included in the Store Manager job description (attached).

General Purpose: The Associate Field Consultant is responsible for the daily operation and execution of company strategy in the assigned in the assigned territory. To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

• Desire to become a Field Consultant
• Must be able to be on call 24 hours per day, 7 days per week
• Must have a valid driver’s license
• Must be at least 21 years of age
• Must have at least a High School diploma or equivalent
• Reliable transportation
• Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
• Ability to obtain and maintain and Indiana alcohol manager designation
• Completion of training requirements (ie. ServSafe, Cravin’s To Order, etc)

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
• Adheres to company approved accounting procedures
• Effectively operates and maintains all approved store equipment
• Ensures minimum image standards are met at all times
• Assists store managers in assigned area with recruiting and interviewing qualified applicants in the assigned area
• Leads, motivates, inspires, trains, and coaches all employees
• Ensures store security and safety for all customers and employees. Promptly reports any incident
• Maximizes sales and gross profit dollars
• Responsible for profitable marketing of merchandise and proper product availability and display
• Completes all scheduled performance reviews
• React quickly and effectively to crisis situations at any store
• Compliance with and enforcement of all corporate policies and corporate mission
• Follow up with financial/reporting issues at stores in a timely manner
• Make regular, frequent inspections of all stores including competitors at various times
• Review daily accounting paperwork for accuracy and completeness during store visits.
• Review Store Security systems as required and necessary
• Apply, enforce, and oversee the consistent use of early engagement, counseling, and disciplinary actions for all store associates according to Company policy and procedure
• Cover Field Consultant vacation as assigned
• Attend weekly Operations Meeting with the Field Consultant group
• Attend and complete all Living Brand University courses
• Attend Associate Manager development meetings once a month
• Maintain active Cravin’s To Order training and ServSafe certifications
• Other duties as assigned

Requirements

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management, including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• High performance team building and strong team player; Teamwork and the ability to enhance team members’ performance.
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & problem resolution at both strategic & functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Previous retail experience
• Store Manager experience – 90 days a plus
• Microsoft Office experience

Reporting To This Position: Store Associates at assigned store

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods longer than eight (8) ten to (10) hour shifts, fifty (50) hours per week, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.