Job Description

Associate, FCC Solutions

Location: New York, United States (Hybrid)

Type: Full-time

Department: Financial Markets

The Associate, FCC Solutions supports the FCC Practice Solutions team across its three pillars—Presales, Advisory, and Postsales—as it delivers high-quality solutions in financial crimes compliance and client lifecycle management. The Associate reports to the Director, FCC Solutions and works closely with senior Practice colleagues, combining subject matter knowledge, research and analysis, operating model solution design, and stakeholder coordination across the full breadth of the team’s remit—including its consultative and commercial dimensions. The Associate is a versatile contributor whose work flexes across the pillars depending on the needs of active pursuits and engagements, collaborating across a globally distributed, matrixed organization and partnering with Sales, Account Management, Product, and onshore and offshore delivery teams. Strong analytical aptitude, attention to detail, clear communication, and good judgment are essential.

Working under the direction of the Director and senior Practice colleagues, the Associate contributes across the full range of the Solutions team’s activities, bringing strong analysis, sound judgment, and active problem-solving to the work.

Responsibilities

• Presales
  • Support client-facing pursuits across a broad set of financial institutions—including global and regional banks (investment, corporate, commercial, business and personal banking), wealth and asset managers, payments companies, fintechs, and insurance firms—by conducting research and developing content and analysis that inform pursuit strategy.
  • Draft and quality-review proposals, RFP responses, and client-facing presentations under the direction of senior colleagues, taking a genuine first pass at the content and ensuring materials are accurate, well-structured, and delivered on time.
  • Help design, plan, run, and document solution workshops, discovery sessions, and client demonstrations, capturing requirements, decisions, and follow-up actions.
  • Support pricing and commercial structuring activities by developing inputs and analysis, proposing approaches, and maintaining supporting documentation, working alongside Sales and senior colleagues.
  • Help translate eClerx’s FCC and CLM capabilities into clear, client-specific materials and value propositions.
• Advisory & Subject Matter Support
  • Apply practical knowledge of KYC/CDD, AML, sanctions, and transaction monitoring—and conduct research to extend that knowledge—to support advisory work across the relevant regulatory frameworks (BSA, FinCEN CDD Rule, USA PATRIOT Act, 5AMLD, OFAC, FATF, AMLA, and others).
  • Draft gap analyses, risk assessments, and recommendations for client FCC programs, including program design, policy, and operating model considerations.
  • Contribute to the development of eClerx’s thought leadership, marketing, and capability materials in FCC and CLM, including research, drafting, and internal knowledge sharing.
  • Track regulatory developments, emerging risks, and industry trends, and translate them into practical implications for clients and the Practice.
  • Support guidance on technology implementation, including in the context of CLM platforms such as Fenergo and Pega.
• Postsales & Delivery
  • Support the transition from pre-sale to delivery, helping ensure continuity of client expectations and engagement objectives.
  • Assist with oversight across active client engagements, coordinating with account managers and globally distributed delivery teams to support delivery governance, including contributing the Practice’s perspective into business review materials and pursuing potential opportunities for expansion within existing accounts.
• Collaboration & Coordination
  • Coordinate effectively across a globally distributed, matrixed organization, working with colleagues in Sales, Account Management, Product, Advisory, and delivery.
  • Build strong working relationships with internal colleagues and working-level client contacts, supporting the senior relationships owned by the Director and Practice leadership.
  • Support Practice-level initiatives, including go-to-market preparation, solution development, product management, and capability building.

Eligibility Requirements

• 4–8 years of experience in financial crimes compliance and/or client lifecycle management—which may include KYC/CDD, AML operations, transaction monitoring, sanctions, or related functions.
• Solid working knowledge across the FCC and CLM domains—including KYC/CDD, AML and transaction monitoring, and sanctions—and of the relevant regulatory frameworks (BSA, USA PATRIOT Act, FinCEN CDD Rule, OFAC, and others).
• Strong analytical and problem-solving aptitude, with the ability to structure information, support solution development, and engage with consultative and commercial topics—whether or not gained through a formal consulting role.
• Excellent research and documentation skills, with strong attention to detail and a commitment to quality.
• Excellent written and verbal communication skills, including the ability to prepare clear, professional materials and presentations for internal and client audiences.
• Demonstrated ability to coordinate across teams and manage multiple priorities in a fast-paced, distributed environment.
• Sound judgment and the ability to work effectively under the direction of senior colleagues while taking ownership of assigned work.
• Bachelor’s degree required.
• Preferred Qualifications
  • Experience leading or mentoring teammates in a financial crimes compliance, client lifecycle, or related function.
  • Exposure to consulting, advisory, or solutions work, or to proposal, RFP, or commercial activities.
  • Relevant advanced degree or professional certification (e.g., ACAMS).
  • Familiarity with CLM platforms such as Fenergo, Pega, or comparable technology solutions.
  • Experience working in or alongside a matrixed, globally distributed professional services organization.

In the US, the target base salary for this role is $100,000-$130,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

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https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here