Job Description

Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.

The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.

Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.

Associate Services Specialist (Season 2026)

At Santa Marina, a Luxury Collection Resort, Mykonos, we believe that exceptional guest experiences begin with exceptional associate experiences. Creating a welcoming, supportive, and well-organized environment for our associates is fundamental to our commitment to people excellence and operational success.

As an Associate Experience & Services Specialist, you will be a key member of the Human Resources team, responsible for managing accommodation and transportation services throughout the associates lifecycle. From pre-arrival planning and onboarding logistics to accommodation management and departure coordination, you will ensure that every stage of the associate journey is delivered with professionalism, efficiency, and attention to detail.

The role is based on-site at Santa Marina Mykonos during the operational season March–November and reports directly to the Head of Human Resources.

Key Responsibilities:

• Manage associate accommodation allocations and maintain accurate accommodation records, occupancy schedules, room assignments, and related documentation.
• Coordinate pre-arrival and arrival processes, ensuring accommodation is prepared, inspected, and available in line with operational requirements.
• Communicate accommodation details, arrival instructions, transportation arrangements, room assignments, and key collection procedures to associates and relevant stakeholders.
• Partner closely with Housekeeping to ensure accommodation units are cleaned, inspected, and ready according to arrival schedules.
• Monitor, track, and follow up on reported accommodation issues, ensuring timely resolution and clear communication with associates throughout the process.
• Conduct periodic accommodation inspections to ensure compliance with company standards related to quality, safety, cleanliness, and employee welfare.
• Coordinate associate transportation and transfers, including airport and port arrivals and departures, accommodation-to-work transportation, and other employee logistics requirements.
• Serve as the primary point of contact for accommodation and transportation-related enquiries, delivering a high level of service and support to associates.
• Support the Human Resources team with additional HR operational and administrative activities as required, contributing to the efficient delivery of HR services and initiatives.

Requirements

• Previous experience in hospitality operations, employee services, accommodation management, human resources administration, or a related field.
• Strong organizational and coordination skills, with the ability to manage multiple priorities in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills, with a customer-focused and service-oriented mindset.
• Strong attention to detail and the ability to maintain accurate records, reports, and documentation.
• Demonstrated problem-solving skills and the ability to effectively manage issues through to resolution.
• Proficiency in Microsoft Office.
• Fluency in English, additional languages will be considered an asset.
• Valid driving licence is desirable.

Benefits

• A competitive compensation package complemented by accommodation, staff meals, and shuttle bus services
• Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
• Career development opportunities through task-force assignments across Marriott Hotels worldwide
• Exclusive discounts and special rates at Marriott properties for you and your loved ones

Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.