Job Description

Associate,
Enterprise Systems, GISI Consulting Group

About GISI Consulting
Group and Palladium

GISI Consulting
Group (GISI CG) is a top 10 global provider of program and project management
and engineering consulting services delivering outcomes and solutions for some
of the most complex challenges. We deliver services in infrastructure & mobility, earth
& water, and government & society segments across more than 100
countries. With over 5,000 projects
annually and a global team of over 11,000 professionals, our advisory,
consulting, design and program management capabilities enable us to create a
safer and more sustainable world. Learn more about GISI CG at https://gisiconsulting.com/.

Palladium, a GISI company, works to design, develop and deliver
positive impact on the lives and livelihoods of people around the globe;
broaden access to health, water, power, and infrastructure; build enduring,
sustainable, and transformative institutions and market systems to address
global challenges; and conserve the natural world. We operate in over 90
countries and have a workforce of 2,100 talented, motivated, and diverse staff
around the world. This role will be hired through Palladium, an operational
platform for GISI CG.

This Opportunity

The Associate, Enterprise Systems will support
GISI Consulting Group’s (GCG) Operating Companies (OPCOs) by supporting the
administration and operational responsibilities associated with managing and
maintaining several GCG systems and services. The role ensures users have appropriate access
to applications and services, ensures software licensing and procurement
activities are effectively managed and completed in accordance with
organisational policies, and acts as an escalation point for assigned GCG
systems and technologies. The ideal consultant will have 2+ years of relevant
ICT experience and demonstrated knowledge of Microsoft 365 and Microsoft Azure
administration.

Systems and Services in Scope

Microsoft 365
Microsoft Azure
Monday.com
Adobe Creative
Cloud and related Adobe services
Atlassian products
including Jira, Confluence and Jira Service Management
Google Workspace
and related services
Nitro PDF
Other SaaS
applications as required

This is a corporate fixed-term role, initially
for 6 months with the possibility of extension to 9 months.

Location

This role will be based remotely in Australia.

To be
considered for this position, you must have valid work rights in the country
where the role is based. Please note that visa sponsorship is not available for
this role.

Reporting Lines

• The Associate will work under the direction of the SVP, IT Operations (based in the US)
• This role will have regular meetings with the Cybersecurity and Compliance workstream teams and key stakeholders from the OPCOs

Primary Roles and Responsibilities

Systems Administration

• Administer and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related workloads
• Administer Microsoft Azure resources, resource groups and subscriptions
• Monitor system health, service availability, vendor advisories, and platform changes
• Assist with troubleshooting escalated application, access, and licensing issues
• Maintain system documentation, administration standards, operating procedures, and knowledge articles
• Support audit, compliance, and security initiatives relating to managed platforms.

Licensing Management

• Manage software licensing across supported platforms
• Track license usage and allocation
• Ensure software subscriptions remain compliant with vendor licensing requirements.
• Produce regular licensing reports, forecasts, and renewal summaries
• Coordinate license assignments for employees, contractors, consultants, and external partners
• Manage procurement requests for software subscriptions, cloud services, and related technology purchases
• Coordinate obtaining quotations, purchase approvals and procurement documentation
• Maintain procurement records, renewal schedules, and software asset registers.

Operational Support

• Provide Level 3 support for supported applications and services
• Work with service desk teams to resolve escalated incidents and service requests
• Develop user guides, knowledge articles, and administration runbooks
• Participate in ICT projects

Essential
Criteria

• Bachelor’s degree in Computer Science, IT or
  equivalent
• 2+ years of relevant ICT experience
• Demonstrated experience with Microsoft 365
  administration
• Demonstrated experience with Microsoft Azure
  administration
• Experience managing software licensing and
  subscription services
• Experience supporting procurement processes
• Experience managing SaaS platforms in medium to
  large organisations

Core
Skills

• Strong technical troubleshooting skills
• Excellent stakeholder engagement and
  communication skills
• Strong attention to detail and governance mindset
• Ability to manage multiple priorities and
  deadlines
• Commercial awareness and cost optimisation focus
• Strong documentation and reporting skills
• Ability to work independently with minimal
  supervision

Applications will be accepted on a rolling basis. We encourage you to
apply early as the position may close once a suitable candidate is found. Please
note that only shortlisted candidates will be contacted.

We welcome
applications from candidates of all backgrounds, including First Nations
peoples, people of diverse sexual orientations, gender identities and
expressions, and people with disabilities - disclosure will not affect your
application, and we will work with you to provide appropriate adjustments.

Please note:
While this role does not involve direct work with children, the successful
candidate will still be required to complete a police check and relevant due
diligence checks as part of Palladium’s commitment to being a child-safe
organisation.

Equity, Diversity & Inclusion - Palladium
is committed to embedding equity, diversity, and inclusion into everything we
do. We welcome applications from all sections of society and actively encourage
diversity to drive innovation, creativity, success
and good practice. We positively welcome and seek to ensure we achieve
diversity in our workforce; and that all job applicants and employees receive
equal and fair treatment regardless of their background or personal
characteristics. These include: (but are not limited to) socio-economic
background, age, race, gender identity and expression, religion, ethnicity,
sexual orientation, disability, nationality, veteran, marital or Indigenous
status.

Should you require any adjustments or accommodations to be made due to a disability or you
are a neurodivergent individual or for any other circumstance, please email our
team at accessibility@thepalladiumgroup.com and we
will be in touch to discuss.

Safeguarding - We define Safeguarding as all the actions taken
by Palladium to protect our people, communities where we work and our clients
from harm, including Sexual Exploitation, Abuse or
Sexual Harassment; Child Abuse in any form; Trafficking for sexual exploitation
of adults or children and any form of Trafficking of children. We have zero
tolerance for all forms of child abuse as well as sexual exploitation, abuse
and harassment and zero-tolerance for inaction to prevent, protect against,
respond to and report harm. We are committed to ensuring that all children
and adults who come into contact with Palladium are
treated with respect and are free from abuse. All successful candidates will be
subject to an enhanced selection process including safeguarding-focused
interviews and a rigorous due diligence process. Our Code of Conduct and Child
Safeguarding and Protection against Sexual Exploitation, Abuse and Harassment
Guidelines have additional details.