Job Description

Associate,
Enterprise Systems, GISI Consulting Group

About GISI Consulting
Group and Palladium

GISI Consulting
Group (GISI CG) is a top 10 global provider of program and project management
and engineering consulting services delivering outcomes and solutions for some
of the most complex challenges. We deliver services in infrastructure & mobility, earth
& water, and government & society segments across more than 100
countries. With over 5,000 projects
annually and a global team of over 11,000 professionals, our advisory,
consulting, design and program management capabilities enable us to create a
safer and more sustainable world. Learn more about GISI CG at https://gisiconsulting.com/.

Palladium, a GISI company, works to design, develop and deliver
positive impact on the lives and livelihoods of people around the globe;
broaden access to health, water, power, and infrastructure; build enduring,
sustainable, and transformative institutions and market systems to address
global challenges; and conserve the natural world. We operate in over 90
countries and have a workforce of 2,100 talented, motivated, and diverse staff
around the world. This role will be hired through Palladium, an operational
platform for GISI CG.

This Opportunity

The Associate, Enterprise Systems will support
GISI Consulting Group’s (GCG) Operating Companies (OPCOs) by supporting the
administration and operational responsibilities associated with managing and
maintaining several GCG systems and services. The role ensures users have appropriate access
to applications and services, ensures software licensing and procurement
activities are effectively managed and completed in accordance with
organisational policies, and acts as an escalation point for assigned GCG
systems and technologies. The ideal consultant will have 2+ years of relevant
ICT experience and demonstrated knowledge of Microsoft 365 and Microsoft Azure
administration.

Systems and Services in Scope

Microsoft 365
Microsoft Azure
Monday.com
Adobe Creative
Cloud and related Adobe services
Atlassian products
including Jira, Confluence and Jira Service Management
Google Workspace
and related services
Nitro PDF
Other SaaS
applications as required

This is a corporate fixed-term role, initially
for 6 months with the possibility of extension to 9 months.

Location

This role will be based remotely in the UK.

To be
considered for this position, you must have valid work rights in the country
where the role is based. Please note that visa sponsorship is not available for
this role.

Reporting Lines

• The Associate will work under the direction of the SVP, IT Operations (based in the US)
• This role will have regular meetings with the Cybersecurity and Compliance workstream teams and key stakeholders from the OPCOs

Primary Roles and Responsibilities

Systems Administration

• Administer and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related workloads
• Administer Microsoft Azure resources, resource groups and subscriptions
• Monitor system health, service availability, vendor advisories, and platform changes
• Assist with troubleshooting escalated application, access, and licensing issues
• Maintain system documentation, administration standards, operating procedures, and knowledge articles
• Support audit, compliance, and security initiatives relating to managed platforms.

Licensing Management

• Manage software licensing across supported platforms
• Track license usage and allocation
• Ensure software subscriptions remain compliant with vendor licensing requirements.
• Produce regular licensing reports, forecasts, and renewal summaries
• Coordinate license assignments for employees, contractors, consultants, and external partners
• Manage procurement requests for software subscriptions, cloud services, and related technology purchases
• Coordinate obtaining quotations, purchase approvals and procurement documentation
• Maintain procurement records, renewal schedules, and software asset registers.

Operational Support

• Provide Level 3 support for supported applications and services
• Work with service desk teams to resolve escalated incidents and service requests
• Develop user guides, knowledge articles, and administration runbooks
• Participate in ICT projects

Essential
Criteria

• Bachelor’s degree in Computer Science, IT or
  equivalent
• 2+ years of relevant ICT experience
• Demonstrated experience with Microsoft 365
  administration
• Demonstrated experience with Microsoft Azure
  administration
• Experience managing software licensing and
  subscription services
• Experience supporting procurement processes
• Experience managing SaaS platforms in medium to
  large organisations

Core
Skills

• Strong technical troubleshooting skills
• Excellent stakeholder engagement and
  communication skills
• Strong attention to detail and governance mindset
• Ability to manage multiple priorities and
  deadlines
• Commercial awareness and cost optimisation focus
• Strong documentation and reporting skills
• Ability to work independently with minimal
  supervision

Applications will be accepted on a rolling basis. We encourage you to
apply early as the position may close once a suitable candidate is found. Please
note that only shortlisted candidates will be contacted.

Equity,
Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into
everything we do. We welcome applications from all sections of society and
actively encourage diversity to drive innovation, creativity, success and good
practice. We positively welcome and seek to ensure we achieve diversity in our
workforce; and that all job applicants and employees receive equal and fair
treatment regardless of their background or personal characteristics. These
include: (but are not limited to) socio-economic background, age, race, gender
identity and expression, religion, ethnicity, sexual orientation, disability,
nationality, veteran, marital or Indigenous status.

Should you
require any adjustments or accommodations to be made during the recruitment
process (due to disability, neurodiversity, or for any other circumstance),
please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the
preventative action taken by Palladium to protect our people, clients and the
communities we work with from harm”. We are committed to ensuring that all
children and adults who come into contact with Palladium are treated with
respect and are free from abuse. All
successful candidates will be subject to an enhanced selection process
including safeguarding-focused interviews and a rigorous due diligence process.