Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Department & Team: Enterprise Change Management

Reports to: Clare Robinson

Location: Remote / Virtual (US-Based)

Associate, Enterprise Change Management

Let’s be honest—traditional change management isn’t enough anymore.

AI is changing how work gets done. People and AI are working together in new ways. Technology is moving faster, customer expectations keep evolving, and businesses need to be able to adapt just as quickly.

At Genesys, we think that creates an exciting opportunity to rethink change.

We’re building the next evolution of change—moving beyond managing change one project at a time to creating a connected approach that helps our people and our business continuously adapt and thrive.

That means creating great change experiences for employees, helping leaders confidently lead their teams through change, using AI and data to better understand what people need, and staying focused on whether our work is actually delivering the outcomes we set out to achieve.

We call this the Genesys Way of Change—our modern approach to making transformation happen. It’s human-centered, intelligent, connected, and always evolving. We’re not interested in simply applying yesterday’s change playbooks to tomorrow’s challenges. We want to learn, experiment, use new technology, and find better ways to help people and the business adapt faster and turn change into meaningful results.

As an Associate, Enterprise Change Management, you’ll help bring this vision to life.

Working alongside our Enterprise Change Management team and partners across Genesys, you’ll help create and deliver change experiences that enable our people to understand what’s changing, adapt quickly, and thrive in new ways of working. You’ll help us understand how change is landing, turn data and feedback into insights, experiment with AI and new approaches, and build the tools and practices that will shape how change happens across Genesys.

If you’re curious about people, excited by how AI is changing the workplace, and want to learn how transformation really happens inside a global company, this is an opportunity to help us build what comes next.

What You’ll Do

• Support design/development of change experiences and execute change activities for assigned initiatives or workstreams, coordinating milestones, dependencies, risks, and deliverables to support successful adoption
• Develop communications, learning materials, engagement activities, presentations, toolkits, change champion networks, and other tactics and activities that help employees understand and adopt new ways of working
• Use AI-enabled tools to increase personal productivity, streamline routine change activities, improve content development, and experiment with more effective ways of delivering change
• Partner with business stakeholders and project teams to keep change deliverables aligned with broader initiative priorities
• Track readiness, employee experience, engagement, adoption, and other relevant metrics to understand change progress, surface insights, and capture lessons learned
• Share ideas, feedback, and lessons learned that improve team practices and contribute to the continued evolution of the Genesys Way of Change

What You’ll Bring

• 2+ years of experience in organizational change management, employee communications, or learning and enablement. Familiarity with established organizational change methodologies, tools, and practices
• Experience supporting or delivering change activities for business, technology, organizational, or enterprise initiatives
• Strong communication and writing skills, with the ability to translate complex information into clear and engaging content for different audiences
• Experience developing communications, learning materials, presentations, engagement activities, or enablement experiences that support adoption and behavior change
• Strong organizational skills, with experience managing project plans, milestones, deliverables, and competing priorities
• Demonstrated ability to build productive relationships and communicate clearly and credibly with immediate stakeholders and project team members
• Experience gathering feedback and using qualitative or quantitative data to understand readiness, employee experience, engagement, or adoption
• Curiosity about AI and emerging technology, with the ability and willingness to use AI-enabled tools to improve personal productivity and the quality of change delivery
• Growth mindset and continuous learning orientation, with an interest in developing deeper expertise in enterprise change management

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$86,300.00 - $151,900.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.