Job Description

Responsible for researching/interpreting technical information, then using it to write and edit customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with, clearly communicate with, and facilitate positive relationships with Global Business Units (GBUs), all Product Lines (PLs), other departments and OEM customers with specific needs. With minimal supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

RESPONSIBILITIES

Performs the following functions with minimal supervision:

• Understands, writes and edits various product documentation for advanced technology products in clear and concise English language.
• Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
• Willing to learn new processes, products and tools, eager to grow in expertise on the team, and able to proactively support other team members.
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
• Able to manage multiple complex project schedules across multiple product lines and businesses.
• Other duties as assigned.
• Minimum of 1-2 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications/experience in professional writing, technical writing, digital writing/communications, journalism or English are preferred. Equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.
• Fluent in and able to communicate, understand and explain complex technical concepts in English.
• Experience with writing for localization and working with international teams is preferred.
• Experience with CSS, XML and XHTML is preferred.
• Proficiency/experience in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Strong interpersonal, analytical, organizational, communication and editing skills with high attention to detail.
• Self-motivated with the desire to be a team-player and support team goals and mission.
• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.

QUALIFICATIONS

Ability to support and be available during multiple time zones as needed.