Singtel

Associate Engineer - GPON Controller

Singtel  •  Melaka, MY (Onsite)  •  4 months ago
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Job Description

Be a part of something BIG!
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.

Make an Impact by:

  • Contact customer on key updates, change and milestone
  • Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
  • Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
  • Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
  • Explain and manage customer expectation on the installation and maintenance related issue and experience
  • Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
  • To escalate any issues which cannot be completed within agreed procedures
  • Any ad-hoc task assigned by Team Leader or superior

Skills for Success:

  • Diploma or Degree graduate in Business Studies/Administration.
  • Minimum 1 year working experience in servicing industry
  • Good interpersonal and communication skill
  • Customer oriented which places meeting the customers’ need as top priority
  • Ability to perform in a fast-paced environment & work well under pressure.

Your Career Growth Starts Here. Apply Now!

Singtel

About Singtel

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.

Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Singapore, SG
Year Founded
1879
Website
singtel.com
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