Job Description

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Join a dynamic IT support team where you’ll play a key role in keeping systems running smoothly and users productive. This hands-on position offers the opportunity to support PCs, mobile devices, virtual machines, and in-house applications while troubleshooting issues, deploying new workstations, and delivering responsive technical support to a wide range of users and departments.

Essential Duties:

• Enabledisable user accounts.
• Reset user passwords.
• Provide set-up and troubleshooting functions including remote and in-person user support, PCs and mobile devices.
• Replace computer hardware including entire PCs or PC hardware components.
• Perform troubleshooting escalations according to documented procedures.
• Create, update and log trouble tickets into Jira Helpdesk System.
• Assign Virtual Machines to users.
• Test software for in-house developed applications and train users on in-house developed applications.
• Deploy new workstations and enable user rights and permissions for network access or application servers.
• Cross-train to assist customersusers in Court Business Center when coverage is needed.
• Special projects, as assigned.

Knowledge, Skills and Abilities:

• Knowledge of networked computer systems, operations, terminology, procedures and equipment.
• Ability to install office automation software packages including word processing, spreadsheets, graphics presentation software, and calendaring.
• Interpret and analyze computer error messages.
• Consult with users to assess and determine user’s needs and requirements.
• Train individuals and groups.
• Diagnose and troubleshoot applications.
• Effectively communicate complex and technical data processing information.
• Manage multiple projects concurrently.
• Effectively work with supervisors, judiciary, vendors, users and other county and state agencies.
• Communicate effectively with individuals with differing levels of technical knowledge and abilities.
• Test software capability, conduct analysis and make recommendations.
• Stage, configure and install new hardware.
• Provide post-support for hardware and software
• Support desktop images.

Required Skills:

• High School Diploma or equivalent experience and / or military experience
• Overall 2+ years of experience in computer support

Your future at Presidio
JoiningPresidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.