Firstsource

Associate Director - Software

Firstsource  •  Republic of India (Onsite)  •  1 hour ago
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Job Description

Job Description – Associate Director, AI Delivery

Job Title

Associate Director – AI

Department

Technology / Client Solutions

Location

Hybrid (Flexible)

Employment Type

Full-Time, Permanent

Experience Required

15+ Years (6+ in Leadership / AD Level)

Key Focus

Solutioning & Delivery

Job Summary

We are seeking a commercially astute and technically exceptional Associate Director to bridge client relationships and world-class AI & Cloud engineering delivery. You will be the primary interface between strategic clients and our engineering teams – winning new mandates, co-designing solutions, and owning end-to-end delivery from ideation to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling.

Key Responsibilities

Solution Architecture & Solutioning

  • Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps.
  • Architect end-to-end solutions: from ideation and PoC through to scalable production systems.
  • Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
  • Define reference architectures embedding Generative AI, LLMs, and agentic workflows.

Engineering Leadership & Delivery

  • Lead multi-disciplinary teams of 10–20 engineers, leads, and architects across geographies.
  • Establish and enforce delivery governance: agile rituals, quality gates, and risk management.
  • Champion CI/CD, DevSecOps, and MLOps practices across all client programmes.
  • Own program P&L, resource planning, and executive-level status reporting.
  • Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery.

Generative AI & Intelligent Automation

  • Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products.
  • Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms.
  • Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery.
  • Champion responsible AI practices including governance, safety, and model observability.

People & Stakeholder Management

  • Build, mentor, and grow a high-performance team of engineers and technical managers.
  • Manage a complex stakeholder matrix: internal leadership, client sponsors, and delivery partners.
  • Influence without authority across business units and geographies.
  • Foster a culture of innovation, accountability, and continuous learning.

Qualifications & Experience

  • 15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level.
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • Demonstrated track record of building and shipping end-to-end applications across the full SDLC.
  • Full lifecycle ownership: ideation → architecture → engineering → production → optimisation.
  • Proven cloud architecture and deployment across at least one hyperscaler.
  • Demonstrable track record of winning and delivering large-scale client engagements.
  • Strong commercial acumen: P&L ownership, proposal writing, SOW and contract management.
Firstsource

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities.

We combine more than 25 years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations.

Our inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. This is our Intelligence That Operates promise, powered by Kairos, the operating system that makes it real.

We unify consulting, implementation, and operations into a single full-stack engagement and underwrite outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries.

Our Firstsourcers are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2001
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