Associate Director, Retail Operations - Illini Union
Illini Union
Applications
are now being accepted for the Associate Director for Student Programs &
Activities position at the University of Illinois at Urbana-Champaign.
As the community center of the University, the Illini Union draws together all
members of the University with approximately 16,000 visits of students,
faculty, staff, alumni, and guests on a daily basis. We are seeking individuals
who can help create and foster communities that strive toward this
vision. This includes supporting the academic mission of the University
by developing environments conducive to student learning and academic success,
respecting, appreciating, and advocating for our student population, and
supporting the holistic development of all our students.
Provide visionary leadership and strategic direction for Illini Union Retail, ensuring financial sustainability, service excellence, and continuous innovation within the evolving academic mission of the University, leveraging emerging retail trends and technologies, and driving innovative solutions that enhance the campus retail experience. Direct, plan, and manage the operations of the Illini Union Bookstore as the primary responsibility of this position, serving as Bookstore Director with full accountability for leadership, financial performance, and strategic direction. Provide oversight and coordination for additional retail operations across Illini Union facilities, including the Virtual Store, Tech Zone, Document Services, and Campus Mail.
Duties & Responsibilities
- Planning & Strategic Leadership
- Provide vision and strategic leadership in the development and execution of a comprehensive retail strategy that supports the academic environment, enhances customer experience, and advances the Illini Union’s mission.
- Direct, establish and evaluate the strategic direction, goal setting, and long-range planning for all retail departments.
- Lead innovation initiatives by assessing trends in collegiate and omni-channel retail, piloting new products, serves, delivery models, technologies, and space utilization strategies.
- Establish adaptable customer service standards that respond to changing campus demographics, learning modalities, and expectations.
- Direct all retail advertising and promotional strategy in collaboration with the Shared AHW Marketing Department, including integrated marketing campaigns, digital engagement strategies, and signature promotional events.
- Operations & People Leadership
- Responsible for fostering a culture of collaboration, innovation, accountability, and inclusion that supports professional growth, employee engagement, and high-performing teams.
- Lead, mentor, train, supervise, and evaluate direct reports.
- Responsible for succession planning and leadership development within retail departments.
- Delegate responsibilities and establish operational structures that ensure efficient, customer-focused service delivery across multiple retail locations.
- Responsible for developing staffing models and service levels that align with fiscal responsibility, customer demand, and peak operational cycles.
- Direct day-to-day retail operations, including service delivery, revenue generation, budget control, and staff management across all units.
- Respond proactively to operational challenges by utilizing internal and external resources and implementing continuous improvement practices.
- Direct installation, enhancement, and optimization of retail technologies, including POS systems, ecommerce platforms, inventory controls, and customer engagement tools.
- Inventory & Merchandising Strategy
- Provide strategic oversight of merchandise planning, procurement, pricing, sustainable initiatives and vendor negotiations to ensure quality, value, and timely delivery.
- Establish inventory controls and turnover targets that balance customer needs with financial efficiency.
- Develop, plan and manage the annual physical inventory process across all retail locations.
- Financial Management
- Responsible for developing and managing annual budgets, revenue forecasts, and financial goals for all retail departments.
- Direct comprehensive analysis of sales, expense, and inventory trends; oversee preparation of variance analyses and strategic financial reports to inform executive decision-making for all departments.
- Responsible for accurate record-keeping using computerized purchasing, inventory management, POS, and commerce systems.
- Identify opportunities to enhance revenue streams and operational efficiencies through innovation and data-informed decision making.
- Responsible for meeting, or exceeding, established revenue goals.
- Administration & External Engagement
- Serve as an advisory member of the Bookstore Faculty Liaison Committee and collaborate with academic partners to support instructional needs. Represent the Illini Union through active participation in university, state, regional, and national professional associations, remaining current on best practices and emerging trends.
- Collaborate across Illini Union departments to ensure an integrated retail and hospitality experience.
- Perform other related duties as assigned.
Work Schedule, Travel, or Other Job Expectations
This is a mainly on-site position. Limited, short-term hybrid work may be approved by the supervisor under exigent circumstances. Majority of work is performed in an office and retail-floor environment. Position involves frequent interruptions and competing priorities and frequent activity on the retail floor and in storage areas. Occasional overnight travel is required.
Minimum Qualifications
- Bachelor’s degree.
- Minimum of eight (8) years of progressive retail experience, including senior-level management responsibility.
- Demonstrated experience developing and managing complex budgets.
- Experience establishing policies, procedures, and operational standards.
- Strong leadership, supervisory, and customer service skills.
- Demonstrated ability to work effectively with all levels of stakeholders.
Preferred Qualifications
- Master’s degree in business administration or a related field.
- Ten (10) years of progressive retail leadership experience, preferably in a collegiate or multi-unit environment.
- Experience with course materials delivery models and academic partnerships.
- Ability to work with students, faculty and staff.
Knowledge, Skills and Abilities
- Understanding of collegiate retail operations, including budgeting, accounting, marketing, merchandising, cashiering, and inventory control.
- Working knowledge of retail technology systems, including inventory management, POS, ecommerce platforms, and data analytics tools.
- Ability to lead innovation, manage change, and implement strategic initiatives across multiple business units.
- Ability to manage multiple retail operations simultaneously while maintaining service quality and fiscal accountability.
- Strong interpersonal, communication, and collaborative skills.
Appointment Information
This
is a 100% full-time Academic Professional position, appointed on a 12-month
basis. The expected start date is as soon as possible after 8/17/2026. Salary
is commensurate with experience, with a salary range of $100,000 to $110,000 per
year. This position will be expected to work at the University of Illinois
Urbana-Champaign campus on a full-time basis per the University’s Workplace
Flexibility policy, limited, short-term hybrid work may be approved by the
supervisor under exigent circumstances.
The usual work schedule for this position is Monday to Friday, 8am to 5pm, with
occasional evenings and weekends required.
This position is not eligible for any type of sponsorship for work
authorization.
Application Procedures & Deadline Information
Applications, including a Cover Letter, Resume, and contact information for a minimum of three (3) Professional References must be received by 6:00 pm (Central Time) on August 17, 2026 Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Shared AHW HR at iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu
Requisition ID 1037284
Job Category Professional and Administrative
Apply at: https://jobs.illinois.edu
