Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
Management and handling of high and low value Renewable Energy property, liability and business interruption claims and other assigned Natural Resources, Power Generation, Mining and Liability claims, alongside day-to-day oversight of Claims team members, delivering a high-quality, efficient and client-focused claims service.
The role contributes to the delivery of the department’s operating plan, supporting the implementation of claims strategy, operational best practice and service standards. The role also supports senior leadership through technical input, client engagement and continuous improvement initiatives across people, process and technology.
What you'll do
Delivery, planning and performance
Deliver high-quality, commercially focused claims advice within your area of expertise.
Contribute to delivery of the department’s operating plan and agreed business objectives.
Support implementation of claims strategies, service standards and operating principles.
Provide accurate and timely management information to support decision-making.
Technical claims handling and oversight
Manage a portfolio of claims, including complex and high-value matters, through to resolution.
Act as a referral point for the team on complex or sensitive claims issues.
Guide claims strategy, including coverage interpretation, insurer engagement and resolution approach.
Review and prepare claims documentation, ensuring accuracy and appropriate presentation to markets.
Maintain oversight of claims progress, ensuring service levels and quality standards are met.
Client, market and stakeholder engagement
Manage relationships with clients, brokers, insurers and other stakeholders.
Communicate clearly and proactively, providing updates and resolving issues.
Negotiate with insurers and markets to achieve the best possible client outcomes.
Support client meetings, renewals and tenders where required.
Operational excellence and governance
Ensure claims are handled in line with internal policies, procedures and regulatory requirements.
Monitor workflows and ensure adherence to agreed processes and controls.
Maintain accurate and up-to-date records across claims systems.
Identify and support improvements to processes, data quality and efficiency.
Team leadership and development
Manage and support the performance and development of direct reports.
Provide coaching, technical guidance and oversight to team members.
Review and sign off work to ensure consistency and quality.
Contribute to recruitment and onboarding activity within the team.
Who we're looking for
Proven experience managing complex or high-value insurance claims within Lloyd’s, UK or international (re)insurance markets.
Strong working knowledge of property, liability and business interruption claims, ideally within renewable energy or natural resources.
Experience acting as a technical referral point or supporting the development of others.
Demonstrated experience engaging with clients, brokers and insurers, including negotiating claim outcomes.
Experience contributing to operational improvements, data quality or process enhancement initiatives.
Good understanding of regulatory requirements and compliant claims handling practices.
Experience supporting or leading team performance, coaching or supervision of others.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
We’re Howden, the people first insurance group with employee ownership at its heart.
From launching with just three employees in 1994, we’ve grown to over 23,000 people around the globe. Together, our expertise span the full spectrum of insurance: broking, reinsurance, underwriting, risk consultancy and employee benefits.
We rise to any challenge and are determined to use insurance as a force for good.
