At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
A Product Experience Lead turns ambiguous, high-stakes problems into products and experiences that ship. You set the product and experience direction, align the people who matter, and make the calls that keep design, engineering, and data teams focused on the right outcomes.
As Associate Director, Product Experience Lead at Kyndryl Vital US, you will lead a flagship data and AI experience for a major enterprise customer. The solution unifies complex IT and operational technology (OT) data into a single source of insight, and it will grow into a first-of-its-kind agentic AI solution that Kyndryl will bring to other customers.
You will own the product's outcomes, direction, and priorities. You will hold the vision, translate it into a roadmap and a clearly ordered backlog, and decide whether each release delivers what it should. You will align senior stakeholders across many parts of the customer's organization, map their needs and journeys, and turn competing priorities into clear decisions. You will define the business case and decide what's specific to this customer and what Kyndryl can reuse with others. You will earn the trust of Kyndryl's technical account leaders and move fast with them.
You will work in close partnership with a senior designer, who brings your experience direction to life, and a technical program manager, who runs the delivery system that turns your priorities into reliable execution. Technical leads own architecture and feasibility, and you'll weigh their input in every product decision.
Beyond this engagement, you will lead product and experience direction on complex application projects across Kyndryl Vital. You'll bring product discipline to a design-led practice and shape how Vital takes ideas from concept to shipped software.
You will bring a contemporary, responsible approach to AI experiences. You'll define where people stay in the loop, how much autonomy agents get, and how the solution earns and keeps user trust, and you'll build those choices into the roadmap from the start.
You'll join a design culture that stands apart at Kyndryl: creative, collaborative, and serious about craft.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $172,440 to $327,600
California (All Other): $158,040 to $300,360
Colorado: $143,640 to $273,000
Massachusetts: $143,640 to $300,360
New York City: $172,440 to $327,600
Washington: $158,040 to $300,360
Washington DC: $158,040 to $300,360
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
