Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Product Development

Business: CTO Infrastructure

Red ID: 54074

Principal responsibilities

• Define and continuously refine the product vision and multi-quarter roadmap for the platform, translating strategic objectives into deliverable outcomes. Own the product backlog: shape, prioritise, and sequence work based on value, risk, regulatory/controls needs, platform health, and tenant demand. Establish product success measures and drive continuous improvement against them.
• Stakeholder management & prioritisation across tenants: Serve as the primary interface for multiple tenant organisations, facilitating governance and decision-making in a shared platform model. Align competing priorities across:
• Organisational goals (enterprise strategy, controls, resilience, security),Tenant priorities (local process needs, timelines, feature requests), Vendor constraints/roadmaps (ServiceNow release cycles, licensing models, platform capabilities). Communicate roadmap progress, trade-offs, and release content clearly to a broad stakeholder group.
• Partner with control owners, engineering, architecture, and governance teams to drive end-to-end delivery.
• Third-party vendor engagement: Manage engagement with ServiceNow and relevant third-party suppliers/partners: escalate issues, influence product direction where possible, ensure vendor commitments align with platform needs, timelines, and governance expectations.
• Manage and optimize platform licensing usage, ensuring cost efficiency and value realization acroiss tenants.
• Continuously improve platform operating model processes (intake, prioritisation, release governance, change controls) to increase speed without increasing risk.

Requirements

• Multi-year experience as a Product Owner in multinational companies, proven experience in AI or Data.
• Multi-year engineering experience covering Software development, Production support / live operations, Development leadership
• ITIL Foundation certification (required).
• Demonstrable track record in: driving product strategy and roadmaps, senior stakeholder management across across business and technology functions, customer/tenant crisis handling and structured escalation management, process improvement and measurable operational outcomes.
• Fluent English (written and spoken).

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./WX

***Issued By HSBC Software Development (Guangdong) Limited Shanghai Branch***