Job Description

What’s the role?

You will deliver a comprehensive first-class fund administration service to a portfolio of private equity funds in line with defined business activities. You will be responsible for managing, supervising and developing a team of fund administrators, leading and maintaining client relationships on the team portfolio, and serving as a key point of contact for funds clients. This role plays a critical leadership position within the fund administration team and contributes to the strategic development of service delivery.

What you’ll be doing

Fund Administration

• Responsibility for a portfolio of private equity and real estate funds clients to ensure deadlines and client requirements are met.
• Oversee and review preparation of capital call and distribution workings and notices
• Review preparation of periodic reporting, capital accounts, and investor statements
• Manage with the team ad-hoc investor queries and correspondence
• Sit on client Boards as required, contributing to governance and oversight
• Review and release payments for clients, act as authorised signatory
• Liaise with all intermediaries and external agents such as new business introducers, legal advisors, auditors and the GFSC in respect of team clients
• Support onboard clients and investors on KYC, internal process completion
• Support Directors and fund stakeholders by explaining transactions and fund structures clearly and accurately
• Assist with and contribute to ad hoc projects as required

Team Management

• Manage a team of fund administrators
• Plan and prioritise own and team workflow to ensure deadlines are met
• Delegate tasks appropriately to team members
• Monitor/review incoming and outgoing correspondence by team members where required
• Identify training areas for team members
• Conduct regular informal performance reviews/one to one catch ups
• Develop and enhance team-specific procedures where necessary
• Development and presentation of internal training sessions if required
• Coordinating with internal support teams to ensure client’s requirements and deadlines are met
• Monitoring internal support team’s performance and provide regular feedback

Client Relationship Management

• Manage client relationships as key point of contact for some clients
• Organise and attend relevant client meetings for own and team clients
• Travel to meet with own and team clients as required
• Lead production of client service review packs and attend client service review meetings
• Communicate to directors regarding outstanding work and situations involving the fund administration team and its clients
• Work closely with Head of Private Equity Services and Directors/NEDs to deliver high-quality
• Creation and maintenance of client-specific administration procedures

Financial Management

• Oversee client billing process for the team to ensure correct fees are charged
• Analyse WIP (work in progress) for own and team clients
• Monitor and manage aged debts for team
• Assist department head to manage budget, revenue, profitability and debtors for management reports

Compliance and Risk Management

• Ensure team adherence to internal company procedures
• Comprehensive knowledge of differing requirements/processes for high-risk clients
• Assist compliance team to conduct periodic reviews on team’s clients and ensure actions are taken from the team if required

The ideal background for this role:

• A recognised table 4 qualification as a minimum
• A minimum of 8-10 years' relevant fund administration or financial services experience
• At least 5 years' experience in a supervisory or management role
• Comprehensive and detailed understanding of current industry, legislation and regulation and working practices of the local finance industry legislation and regulatory requirements in which we operate
• In-depth experience in investor onboarding, investment activities, distributions, financial and regulatory reporting
• Extensive experience in fund administration or equivalent including understanding of fund structure, investor KYC, capital call, distribution, periodic reporting and capital accounts for investors
• Experience in managing complex client relationships and acting as key client contact
• Experience of various technology platforms for fund administration

Role Location/Hybrid Schedule

This role is based in our Guernsey office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.