Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for an Associate Director of Talent Acquisition to lead and manage our Talent Acquisition Team. Reporting to the Director of Talent Acquisition, this role will also be responsible for developing and executing our corporate strategy. This position will also deploy performance development initiatives while liaising with internal stakeholders and departments.

As Associate Director of Talent Acquisition, You Will…

• Lead and manage Talent Acquisition Teams.
• Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented.
• Develop effective recruiting practices for volume recruiting.
• Coach team members on development needs, career growth, and learning opportunities.
• Provide advice and counsel to multiple stakeholders around staffing and recruitment.
• Support program execution and implementation associated with people-related change initiatives and recruiting deliverables.
• Design and facilitate recruiting-related training programs.
• Maintain career and job postings on company websites and intranet.
• Assist hiring managers with interviewing and selecting candidates for the right culture and role fit.
• Develop and manage strategic online recruiting presence – e.g., Job Bank, Monster, LinkedIn, Facebook, etc.
• Produce accurate and relevant metrics and reports, while tracking recruitment acquisition statistics.
• Conduct special projects as assigned.

As Associate Director of Talent Acquisition, You Need…

• A certificate or degree in Business with a major in Human Resources.
• 5-10 years of leadership experience.
• HR and/or Recruiting experience in a fast-paced environment or contact center setting (asset).
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships.
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
• Experience in investigating work matters and making rational recommendations/decisions based upon findings.
• The ability to self-manage daily duties and time in a fast-paced, always-changing environment.
• The ability to organize and follow up on multiple tasks with accuracy and timeliness.
• Creative problem-solving and project management skills, with an eye for detail.
• A service-oriented attitude with the ability to adapt to change and innovation.
• A strategic mindset with the ability to plan and execute for a desired result.