Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role 

Carrier Commercial Service has an opening for an Associate Director, Data Center Start-up & Commissioning.  This is an exciting opportunity to lead an organization comprised of professional project managers & team leaders responsible for a portfolio of start-up & commissioning projects across Data Center construction sites.

In this role, you will be responsible for start-up readiness and execution at strategic customer locations in the Americas.  You will also be responsible for resource allocation, governance, continuous improvement and customer satisfaction. This is a high impact, strategically important role dedicated to ensuring flawless execution of newly delivered product, above and beyond performance to customer SLA’s and stage-setting for long-term maintenance agreements. 

The ideal candidate will have both strategic and tactical capabilities, including demonstrated project management skills, field service staff hiring and leadership experience and a proven ability to deliver results in a highly matrixed organization. 

Key Responsibilities:

• Lead a team of professional project managers dedicated to the start-up, commissioning and field modification of Carrier products for the Data Center vertical.

• Develop a readiness assessment for the start-up & commissioning team, ensuring deployment of project managers and technician resources for start-up & commissioning projects.

• Work closely with data center customers, contractors, sub-contractors and commissioning agents ensuring that all requirements are met.

• Lead the creation of a full lifecycle project plan for each customer site.

• Execute to the project plan, ensuring on time delivery, within scope, and within budget. 

• Systemically track and measure planned and actual start-up & commissioning activities.

• Ensure flawless on-time execution of start-up and commissioning at customer locations. 

• Meet customer performance expectations, resolving issues and escalating to senior leadership when appropriate 

• Function as single point of contact for start-up & commissioning. 

• Ensure effective turn-over to field service National Team and customer program office. 

• Continuously improve both business and operational processes, driving value chain productivity.

• Meet or exceed customer expectations.

Required Qualifications

• High school diploma or GED

• 8+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management 
• Ability and willingness to travel up to 40% of the time within the USA and internationally ( Canada ) as required by business needs.

Preferred Qualifications

• Bachelor’s degree in business, management, industrial engineering or related field

• Demonstrated technical aptitude and/or learning agility. 

• Demonstrated experience leading and executing complex projects. 

• Experience supervising field service technicians. 

• Deep experience in field service. 

• Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment. 

• Proven ability to lead large programs, executing with speed and exhibiting a bias for action. 

• Proven ability to manage teams without formal authority through influence and relationships. 

• Demonstrated skill in using project management tools. 

• Knowledge of service operations from start-up to end of life replacement. 

• Ability to communicate effectively in written and verbal format across a wide audience. 

• Ability to quickly identify new and innovative ways to work faster and simpler. 

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions. 

• Demonstrated results in continually improving processes and driving field productivity.