Job Description

The Office of Undergraduate Admissions at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Associate Director of Integrated System position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $86,869. Final compensation will be determined based on the candidate’s qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is responsible for providing leadership and supervision related to components of the undergraduate admissions and enrollment managements systems. The Associate Director will be responsible for managing and maintaining the units Customer Relation Management (CRM) system (currently Slate). The Associate Director will work to identify new efficiencies that directly impact service to students. This person will provide strategic vision and guidance towards the Enrollment Management Division’s technological and application system plans. The position will ensure up to date documentation of policies and procedures related to the data integration and imaging processes. They will be responsible for supervising a team that is responsible for all incoming documents, data and information used within the application process for undergraduate students. They will be tasked with evaluating the system, optimizing, and ensuring data integrity. They will use best practices to ensure the UT Undergraduate Admissions is continually innovating and providing a high level of service and communication.

Required Education and Experience:

Bachelor's degree-

• 3+ year of experience working in CRM and SIS management in a university environment

Required Knowledge, Skills, and Abilities:

• Knowledge of HTML, SQL, XML, or other similar formats.
• Advanced skills in a variety of computer applications and reporting tools.
• Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing.
• Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure.
• Excellent analytical, communication, organizational and interpersonal skills
• Ability to exercise sound judgment, discretion, and tact with all levels of constituents.
• Skills of working independently in a changing environment with accuracy and attention to detail.
• Demonstrated ability creating reports (MS Access and Excel).
• Ability to work with large data sets, verifying and checking data thoroughly for accuracy and completeness, and importing and exporting files between software programs.
• Knowledge of Banner.
• Knowledge of recruitment/enrollment process.
• Ability to successfully manage multiple competing priorities at one time
• Demonstrated ability to lead in a team environment, excellent oral, written and interpersonal problem-solving skills

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Education and Experience:

Master's degree-

• Proven success in evaluation and improvement in Undergraduate Admissions CRM efficiencies and automation of routines
• Experience within Slate and Banner (SIS) or Oracle
• Experience utilizing SQL
• Experience in workflow and automation software
• Self-motivation, team attitude and commitment to high standard of excellence
• Experience working in CRM and SIS management at a large university

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Division:

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!