Job Description

University of Colorado Medicine (CU Medicine) is the region's largest and most comprehensive multispecialty physician group practice. At our primary and specialty care clinics across the Denver metro area and Front Range, CU Anschutz School of Medicine physicians and advanced practice providers bring the latest medical knowledge and new advancements to the care they provide every day. CU Medicine also provides business operations, revenue cycle and administrative services to support the patients of CU Anschutz School of Medicine providers.

We are seeking a highly motivated Associate Director to lead our Accounts Receivable Resolution (ARR) team. MUST be local to Colorado.

The Associate Director of Accounts Receivable Resolution provides strategic and operational leadership for Accounts Receivable Resolution (ARR) functions across Revenue Services. This position is accountable for AR performance, denial resolution strategies, workflow optimization, operational consistency, and financial outcomes across assigned teams. The Associate Director partners with Revenue Services leadership, clinical departments, and key stakeholders to develop and implement initiatives that improve revenue cycle performance, reduce accounts receivable risk, maximize cash collections, and ensure sustainable operational excellence.

Essential Duties

Leadership & Operational Oversight:

• Provide strategic and operational leadership for Accounts Receivable Resolution (ARR) teams, ensuring alignment with Revenue Services goals, organizational priorities, and revenue cycle best practices. Direct, mentor, and develop leaders and staff while promoting accountability, consistency, and continuous improvement across all ARR functions.
• Establish and maintain standardized workflows, operating procedures, performance expectations, quality review processes, and training programs across ARR teams to ensure efficient operations, consistent outcomes, and sustainable performance.
• Evaluate organizational structure, staffing models, and resource allocation to optimize productivity, support team development, and achieve departmental objectives.

Accounts Receivable Performance & Financial Management:

• Maintain accountability for key accounts receivable performance indicators, including AR aging, cash collections, denial inventory, underpayments, productivity, quality, and other operational and financial metrics. Develop and implement action plans to address performance gaps and improve outcomes.
• Oversee the management of high-risk AR inventory through regular review, inspection, prioritization, and resolution activities. Analyze reimbursement trends, denial patterns, and operational risks to identify opportunities to improve financial performance and reduce revenue leakage.
• Monitor departmental financial performance and participate in the development, management, and oversight of departmental budgets, staffing plans, and operational expenses. Ensure responsible fiscal management while supporting organizational revenue and performance goals.

Strategic Planning & Process Improvement:

• Lead strategic initiatives focused on workflow enhancement, operational optimization, denial prevention, reimbursement improvement, and revenue cycle effectiveness. Identify opportunities for automation, system enhancements, and process redesign to improve efficiency and scalability.
• Serve as a subject matter expert and escalation point for complex operational, technical, billing, reimbursement, and payer-related issues requiring advanced problem-solving and collaboration with cross-functional stakeholders.
• Partner with clinical departments, Coding, Managed Care, Information Technology, Finance, Compliance, and Revenue Services leadership to address barriers to reimbursement, implement corrective actions, and drive organizational performance improvements.

Reporting, Analytics & Communication:

• Develop, analyze, and present regular reports, dashboards, and executive summaries related to AR performance, denial trends, productivity, quality metrics, financial outcomes, and departmental initiatives. Utilize data analytics to guide decision-making and recommend strategic actions.
• Communicate financial performance, operational risks, emerging trends, and improvement opportunities to Revenue Services leadership, physicians, department administrators, and other key stakeholders. Represent Revenue Services in leadership meetings, committees, and organizational initiatives as needed.

Regulatory & Industry Expertise:

• Maintain expert knowledge of physician billing, revenue cycle operations, payer reimbursement methodologies, managed care contracts, and applicable federal, state, and regulatory requirements. Ensure departmental processes remain compliant and align with industry best practices.

Requirements

• Business or healthcare graduate degree or 10 years direct high-profile physician billing responsibilities.
• 5+ years of Sr. Manager/Director level experience within a Revenue Cycle Department required
• Working knowledge of physician reimbursement and contract analysis with the ability to run, interpret, analyze and provide information obtained from all CU MEDICINE financial reporting.
• Requires strong analytical, mathematical and clerical skills (calculation of percentages, ratios, etc.) Outstanding communication and organizational skills required.
• Strong working knowledge of all PC and PC applications including Word, Excel, and PowerPoint or other software to prepare presentation materials is required.

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

This position will be eligible for an annual incentive/bonus commensurate with the level of the job.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.

CU Medicine will post all jobs for a minimum of 7 days or until 250+ applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.