The Associate Director, Operations - SLPG is responsible for providing administrative leadership within their management portfolio. Leading practice operations managers and staff, they are responsible for ensuring high quality and effective care is delivered while working collaboratively to identify, plan, manage, and coordinate various operational initiatives.
JOB DUTIES AND RESPONSIBILITIES:
Oversees the daily operations (directly or indirectly) of practices within an assigned management portfolio.
Provides input into and drives the execution of strategic plans and initiatives.
Identifies, recommends, and implements strategic projects that support growth, efficiency, and optimization of services.
In partnership with area leadership, ensures consistent workflows and clinical processes across all practices.
Assists in the development of marketing strategies to grow awareness of practices and offerings.
Ensures appropriate staffing to support practices within management portfolio and provides feedback on organizational structure as necessary.
Cultivates a high functioning team build on the principles of the St. Luke’s culture and PCRAFT values.
Manages employees and providers as assigned, providing development and coaching in partnership with area leaders.
In collaboration with leadership, supports day-to-day financial management of assigned management portfolio, seeks opportunities to improve performance, ensures compliances with reporting, and identifies capital needs ensuring appropriate stewardship of allocated funds.
Actively participates in efforts to identify short and long-term recruitment needs, activities, and the orientation and onboarding of new providers.
Ensures provider templates and schedules are appropriately built, managed, and optimized, escalating barriers and concerns as necessary.
Maintains and ensures positive collaboration, a focus on continuous improvement, and streamlines workflows between practice operations and the Access Center.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 6 hours a day. Standing up to 4 hours a day. Walking up to 4 hours a day. Continual use of fingers and hands to manipulate objects. Lift and carry objects up to 15 lbs. Must be able to perceive attributes of an object through touch. Must be able to hear as it related to normal conversation and high/low frequencies. Must be able to see as it related to general, near, far, color, peripheral, and depth perception.
EDUCATION:
Bachelor’s degree in health care administration, business administration, or a closely related field required.
TRAINING AND EXPERIENCE:
One to three years of similar experience. Previous management of a large or multiple practices preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
