Key Responsibilities

• Lead the end-to-end lifecycle of CRM integrations from strategy and design through deployment and retirement.

• Define and execute the product vision, roadmap, and priorities aligned with business and technologyobjectives

• Own and prioritize the integrations backlog to maximize business value and customer impact.

• Partner with Business Product Owners to define user stories focused on integration and data outcomes.

• Translate business requirements into scalable, sustainable solutions across complex technology landscapes.

• Design andvalidateend-to-end data flows between CRM and external enterprise systems.

• Drive simplification of system architecture by reducing unnecessary integrations and technical complexity.

• Promote standardized, reusable integration patterns that support scalability and long-term sustainability.

• GuideAgile Scrum teams by clarifying requirements and managing cross-functional dependencies.

• Enable product adoption and value realization through stakeholder engagement, demonstrations, and continuous improvement.

Essential Requirements

• Proven experience in product management within customer relationship management or enterprise technology environments.

• Strong understanding of data integration, system architecture, and end-to-end data flow design.

• Demonstrated ability to translate business needs into scalable technical solutions.

• Deep knowledge of customer relationship management processes, workflows, and data models.

• Experience working in Agile environments with Scrum teams and product backlog ownership.

• Excellent stakeholder management, communication, and influencing skills across business and technology teams.

Desirable Requirements

• Experience with customer relationship management platforms such as Veeva or Salesforce within regulated industries.

• Understanding ofenterprise integration technologies, including application programming interfaces and middleware platforms.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation:

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.