Job Description

Create your best future and join Westpac as an Associate Director Merchant Risk Implementation and Controls. What’s the role?

If you love the idea of shaping how risk comes to life in the merchant payments world, this role puts you right where the action is. Based full time in a hybrid model from Sydney, you’ll guide the way we design, strengthen and operationalise risk controls that protect our customers and support our growth.
You’ll partner across the business to lead merchant risk projects, uplift accreditation processes and translate complex risk insights into practical, business friendly solutions. You’ll also help drive smarter decisioning through our automated risk engine and ensure our frameworks adjust quickly to new fraud patterns and industry shifts. It’s a role for someone who enjoys bringing structure to complexity and knows how to collaborate to get things done.

What do I need?

• Experience across merchant banking or the merchant payments ecosystem

• Confidence making commercial risk decisions

• Strong problem solving abilities and organisational skills

• Ability to work collaboratively with a broad set of stakeholders

• Familiarity with project delivery approaches and merchant risk controls

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!

• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help you grow your career within the bank.

• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.