Job Description

Job Overview Level Up Talent Solutions is looking for a Lean-Pro Associate Director for Operations to support senior-level operational leadership for a non-voice healthcare operations environment. This role is responsible for leading operational priorities, managing cross-functional initiatives, supporting change management, and driving team capability, succession planning, and service delivery alignment. The ideal candidate is a senior operations leader with strong communication skills, excellent organizational discipline, and the ability to manage multiple priorities while influencing teams and stakeholders across functions. Responsibilities Lead and support operational priorities across assigned business functions Manage cross-functional projects and ensure alignment with business goals, timelines, and stakeholder expectations Drive operational performance, process improvement, and service delivery standards Support change management initiatives and help teams adapt to business or process changes Balance multiple priorities while maintaining clear organization, follow-through, and execution discipline Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply Support succession planning, team development, and upskilling initiatives Prepare operational updates, reports, and recommendations for leadership review Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations Requirements Graduate of any business-related course Minimum of 10 years of relevant experience At least 5 years of experience in a senior-level post Excellent verbal and written communication skills Demonstrated proficiency in MS Office applications Excellent time management, organizational, and prioritization skills Strong ability to balance multiple priorities in a fast-paced operations environment Experience managing cross-functional projects Strong ability to lead and influence others without direct authority Strong change management skills Experience delivering succession planning and upskilling initiatives Nice to Have Prior U.S. healthcare experience Experience in BPO, shared services, healthcare operations, or clinical process outsourcing Background in operational transformation, workforce development, or leadership capability-building Benefits 29 leave credits HMO coverage for 2 dependents Annual salary increase Annual performance bonus Insurance coverage Telework / remote work arrangement