Sagility

Associate Director - Engagement Services Practice

Sagility  โ€ข  Quezon City, PH (Onsite)  โ€ข  3 hours ago
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role is responsible for driving client value enhancement and revenue growth within existing accounts, while ensuring seamless collaboration across functions and effective support of product development and implementation initiatives. The position plays a critical role in maximizing ROI, scaling advanced solutions, and aligning execution with strategic business objectives.

Job title:

Associate Director - Engagement Services Practice

Job Description:

Key Responsibilities

  1. Client Value Enhancement
  • Develop and execute strategies to strengthen client value propositions, focusing on year-over-year efficiency gains.
  • Drive adoption of advanced capabilities and solutions within existing client engagements.
  • Champion the use of analytics and data-driven insights to deliver measurable ROI and business impact.
  1. Revenue Growth (Existing Clients)
  • Lead upsell and cross-sell initiatives to drive incremental revenue across the current client base.
  • Track performance against revenue targets and implement corrective actions to ensure goal attainment.
  1. Cross-Functional Collaboration
  • Partner with sales, marketing, product, and delivery teams to align on priorities and ensure effective execution.
  • Provide leadership and strategic direction to cross-functional teams to achieve value delivery and growth objectives.
  1. Product Management & Implementation Support
  • Provide oversight and guidance across the product lifecycle, supporting product managers, developers, and implementation teams.
  • Facilitate strong collaboration and communication across product, development, and delivery teams.
  • Contribute to product roadmaps and implementation plans aligned with organizational strategy.
  • Monitor initiative progress and track impact against business objectives.
  • Identify and mitigate risks and implementation challenges to ensure successful delivery.

Location:

Quezon City, Bridgetowne ZetaPhilippines

Sagility

About Sagility

Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chainโ€”upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes.

โ€ข ๐ƒ๐ž๐ž๐ฉ ๐ƒ๐จ๐ฆ๐š๐ข๐ง ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders.

โ€ข ๐“๐ž๐œ๐ก-๐‹๐ž๐ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation.

โ€ข ๐“๐ซ๐ฎ๐ฌ๐ญ๐ž๐ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง: We build on the trust our clients place in us by fostering a robust ecosystem of partnersโ€”including consulting firms, software providers, platform companies, system integrators, and cloud innovatorsโ€”to deliver comprehensive solutions delivering higher ROI.

At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Atlanta, Georgia
Year Founded
Unknown
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