Job Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. GSNNJ is excited for the upcoming opening of its’ very own DreamLab The DreamLab is designed to become a bold, imaginative hub for sisterhood — a space where ideas ignite, friendships flourish, and limitless possibilities come to life. This dynamic new experience center will offer Girl Scouts a whole new and meaningful way to explore our four pillars — STEM, Life Skills, Entrepreneurship, and Outdoors.

The Associate Director of DreamLab Operations plays a critical leadership role in bringing the DreamLab vision to life by ensuring exceptional customer experiences, seamless facility operations, and high-quality program execution. Reporting to the Head of DreamLab Operations, this role serves as a hands-on operational leader responsible for the day-to-day readiness, functionality, and guest experience at DreamLab.

As a key partner in launching this new line of business, the Associate Director will help translate strategy into action—overseeing front-line operations, ensuring operational excellence, and creating a welcoming, safe, and inspiring environment for girls, families, volunteers, partners, and the broader community. This role requires regular presence in evenings and weekends, to support DreamLab’s activation as a year-round destination.

Job responsibilities include, and are not limited to:

Customer Experience Leadership

• Champion a consistently positive, inclusive, and memorable visitor experience for girls, families, volunteers, partners, and community members.
• Oversee front-of-house operations including guest flow, check-in processes, wayfinding, and on-site support.
• Address guest feedback, questions, and concerns promptly and professionally, using insights to improve operations and experiences.
• Establish and maintain service standards aligned with GSNNJ values and the Girl Scout Leadership Experience.
• Support staff training in customer service best practices, safety protocols, and inclusive engagement.
• Ensure all DreamLab operations reflect inclusive, culturally responsive, and youth-centered practices

Facilities & Operations Management

• Oversee daily operational readiness of the DreamLab, ensuring safety, cleanliness, functionality, and compliance with policies and procedures.
• Manage scheduling, setup, breakdown, and turnover of spaces for programs, events, rentals, and community use.
• Coordinate with the Facilities Manager, vendors, maintenance providers, and internal teams to address facility needs, and emergencies.
• Ensure proper use, care, and stewardship of the facility, equipment, and materials.
• Support reservation systems, confirmations, and pre-visit communications with authorized groups and partners.

Program Planning and Execution

• Co-lead operational planning and execution of DreamLab programs, including workshops, camps, drop-in experiences, and community events
• Partner with the Head of DreamLab Operations and cross-functional teams to design program schedules, formats, and experiences that meet participation and engagement goals
• Develop and manage day-to-day staffing plans, run-of-show timelines, space utilization, and logistics to ensure seamless delivery
• Partner with the Head of DreamLab Operations to pilot new programs, experiences, and operational processes.
• Monitor program quality, participant feedback, and attendance data to continuously improve offerings and outcomes
• Ensure all programs align with GSLE outcomes, safety standards, and Girl Scout policies
• Maintain knowledge of Girl Scout programming, pathways, registration systems, and safety guidelines.

Staff Leadership & Supervision

• Serve as acting site lead when the Head of DreamLab Operations is not present
• Serve as a visible, supportive leader on-site during programs and events.
• Supervise, coach, and support per diem DreamLab staff as needed.
• Assist with hiring, onboarding, training, scheduling, of per diem staff.
• Foster a collaborative, inclusive, and high-performing team culture.

Administration, Data & Collaboration

• Track and report on facility usage, attendance, program execution metrics, and customer experience insights.
• Support budget tracking, expense management, and operational reporting.
• Collaborate with Marketing to support promotion of DreamLab experiences.
• Work cross-functionally with Membership, Programs, Retail, Product Program, Fund Development, and other departments to support council-wide goals.
• Support Product Program and Retail teams during seasonal events and community fairs.
• Assist Fund Development by supporting donor or partner engagement opportunities.
• Participate in DreamLab team meetings and cross-department planning efforts.
• Perform other duties as assigned.

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
We are proud to offer a comprehensive benefits package to support the health and overall well-being of our employees. Benefits for our full-time employees include medical, dental, and vision insurance; a 401 k retirement plan with an employer match; paid time off for vacation, sick days, and holidays with offices closed for winter holiday break; parental leave benefits, life, disability, accidental and critical illness insurance; legal and pet insurance; employee assistance program, professional development opportunities; flexibility and a supportive and inclusive work environment.

Requirements

• Bachelor’s degree required, or equivalent combination of education and relevant experience.
• 6–8 years of customer-facing operational experience (e.g., hospitality, retail, events, facilities, experiential spaces, or program operations).
• 4–6 years of supervisory or team leadership experience.
• Experience supporting program delivery, events, or multi-use spaces preferred.
• Prior experience working with youth-serving organizations, nonprofits, or community centers strongly preferred.
• Strong customer experience mindset with a passion for creating welcoming, inclusive environments.
• Solid operational and facilities management skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Collaborative, with strong communication and interpersonal skills.
• Problem-solver who can think critically and act decisively.
• Demonstrated commitment to pluralism, equity, and working with diverse populations.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with or willingness to learn Counter Point POS, Microsoft Teams, Microsoft 365, Outlook, and Salesforce.

Additional Requirements

• Bilingual preferred.
• Must be at least 21 years of age.
• Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council).
• Must have a valid unexpired license to operate a standard motor vehicle.
• Ability to work evenings, weekends, and extended hours on a regular basis.
• Occasionally transport up to 30 pounds with or without assistance.

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.