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Position Title Associate Director, CRM Solutions (Multiple Vacancies) Location Boone, North Carolina Faculty Rank No Provide Rank N/A Position Number 097521 Department Enrollment Mgt - VC for Enrollment Management - 240000
Position Summary Information
Primary Purpose
The Associate Director of CRM Solutions serves as a functional and technical administrator of Technolutions Slate. This position works with the Director and Slate Team to design and configure Slate queries, communications, forms, portals, events, reports, and workflows that support recruitment and enrollment efforts across the university. Success in this role requires strong analytical skills, attention to detail, customer service, and the ability to translate operational needs into effective Slate configurations. This is a CRM administration and business process role, not a software engineering or application development position.
Bachelor’s degree from an accredited college or university, and one year of experience working in Technolutions Slate, Salesforce, Target X, Ellucian CRM Recruit, or similar CRM systems.
License/Certification Required
N/A
The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals.
The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate operation process.
Essential Job Functions:
The ideal candidate is someone who enjoys using technology to solve business problems through configuration, process improvement, data analysis, and stakeholder collaboration. This role is best suited for individuals who want to become experts in Technolutions Slate and enrollment operations rather than software engineering or application development. Please note, this is not a software engineering, application development, or CRM platform development position.
Knowledge, Skills, & Abilities Required for this Position:
Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty VISA Sponsorship? VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S. Appointment Type 1.0 Work Schedule/Hours Monday-Friday, 8:00 am – 5:00 pm (occasional weekends for Admissions events) Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Suggested Salary Range $58,000 - $60,000 Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Posting Details Information
Posting Date 11/04/2026 Closing Date 11/24/2026 Open Until Filled No Evaluation of Applications Begins 11/18/2026 Proposed Date of Hire 01/04/2027 Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
Search Chair Name Heather Colvard Search Chair Email robertshe@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/56900 Posting Number 201501882P
