Associate Director, Community Content Implementation

College Board -BigFuture

Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office) All CB employeesare required tooccasionally travel to meet in person for business purposes.

Role Type This is a full-time position

About the Team

BigFuturebrings together a trusted community of experts to help every learner own their futureTheBigFutureCommunity teamis responsible forresources,contentand go-to-market efforts to reach and engage teens, parents and other caring adults, and K-12 educatorsOur authentic, trusted contentfor the BigFuture.org productfeaturesexpertsdemystifiesthe college and career planning processOur resources includeBigFutureScholarships ($23+ million to over 24K teens since 2019), the College Board National Recognition Program (283K students recognized for academic achievement in 2025); andBigFutureAmbassadors (thousands of high school students who share free college and career resources)The team coordinates cross-functional go-to-market efforts to reach and engage K-12,studentsand families.

About the Opportunity

As Associate Director, Community Content Implementation, you will implement andoptimizecontentwithinBigFutureproductexperiencestohelpteens, parents, and families navigate college and career planning. Reporting to the Senior Director, Community Content Strategy, this is a hands-on execution role focused on translating defined product priorities into clear, usable content components within product flows. You will implementnew contentelements and continuously refine existing ones to support specific user actions such as log-in, opt-in, and repeat use. Using productperformance signals and user behavior, you will improve content structure, clarity, and usability over time. While content implementation and optimization are the primary focus, you will also support the integration of video assets to ensure a cohesive and effective product experience.

In this role, you will:

Implementand Optimize Written Content forBigFutureProduct Experiences

• Produce and publish high volumes of written and curated content designed to live withinBigFutureproduct experiences and content libraries, supporting defined user and business needs.

• Developarticles, summaries, guides,graphicsandothersupporting content that are clear, actionable, and relevant for teens and parents.

• Optimizecontent placement,sequencing,formatting, and calls to action to encourage log-in, opt-in, repeat use, and deeper explorationwithinBigFutureproduct experiences.

• Monitorproductperformanceagainst business goalsincludinglog-insandrepeat visitsand applyinsightsand recommend iterativecontent updates

• Deliver content on tight timelines whilemaintainingaccuracy, consistency, and alignment with brand and editorial guidelines

• Continuouslymaintainandupdate contentto improveaccuracy, relevance,usabilityand user value based onproductengagement data andqualitativefeedback

Execute Content Workflows Aligned to Product Priorities

• Translate editorial direction and defined product priorities into outlines, page structures, briefs, and simple planning documents focused on execution.

• Manage the day-to-day content implementation backlog and timelines in partnership with the Senior Director and Community team members.

• Balancenew contentimplementation with ongoing maintenance and optimization of existing pages to steadily improve product performance.

• Implementworkflows that enablepredictable delivery, rapiditeration, and consistent outputacrossproduct experiences.

• Coordinatecross-functional dependenciesto ensure content is deliveredin syncwith product timelines and feature updates.

• Incorporate feedback from stakeholders,product engagementsignals, andqualitative feedbackto improve execution quality, speed, and reliability over time.

Support VideoIntegration WithinBigFutureProduct Experiences

• Integrate approved video assets into product pages so written and video content work together to support user journeys and product actions.

• Adaptplacement,sequencingand presentation of video assets to improve clarity,usabilityand performance within product experiences.

• Create supporting written contentsuch assummaries, captions, orintroductions to ensure videos are effective in the product context

• Support video creation byassistingwith planning materials such as outlines, storyboards, and run-of-show documents.

• Collect and surface qualitative userfeedback and product engagement datarelated to videoto inform ongoing improvements.

About You

Exceptional candidates can effectively speak to:

• 5+ years of experience producing andoptimizingdigital, writtencontentwith an execution focus.

• Experience implementing andoptimizingcontent directly within productexperiences toengagement.

• Strong writing and editing skills to structure content for clarity,relevance,usability, and performance.

• Comfort applyingstandardized formatting and structures to ensure content is clear,accessibleand consistent.

• Experiencemonitoringproduct engagementmetrics andcollecting user input to improve content over time.

• Clearunderstanding of and empathy for teensandfamilies andwhat college and career information they need.

• Experience supporting production using content management systems such as Drupal or similar platforms.

• Ability to createsimple, brand-alignedgraphics in tools like Canva tovisuallysupport articles and web pages

• Ability to work effectively in fast-moving, deadline-driven environments with frequent publishing cycles.

• Comfort using project management tools such as Monday.com to track and report progress.

• Ability to work in ambiguity and translate direction into strong, on-time deliverables.

• Ability to travel for one to three days per month as needed.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

• Authorization to work in the United States

About Our Process

• Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.

• Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks

What We Offer

AtCollegeBoard, we offer more than a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensationgrounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $56,000–$90,000

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront,rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You’llhave open, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. Check outourcareers pageformore.