Job Description
The Commerce & Retail Media team at dentsu leads strategy, activation, and optimization for a large Retail Media client. We are looking for a dynamic, collaborative, and experienced leader to join our growing team.
As the Associate Director, Commerce & Retail Media, you will serve as a player-coach, balancing strategic account leadership with people leadership. You will oversee a team of Strategic and Execution Leads while maintaining ownership of a portfolio of key supplier relationships. This role is responsible for driving operational excellence, fostering strong client and supplier partnerships, coaching and developing team members, and ensuring consistent execution across the organization. You will partner closely with Sales, Analytics, Activation, and senior leadership to solve complex business challenges, drive growth opportunities, and continuously improve the client experience.
This role reports to the Group Director, Commerce & Retail Media.
Responsibilities:
- Lead, coach, and develop a team of Strategic and Execution Leads, creating a culture of accountability, collaboration, and continuous improvement.
- Serve as the primary escalation point for complex supplier, seller, operational, and team-related issues.
- Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
- Partner with Sales leadership to develop account strategies, prioritize resources, and ensure consistent support across the organization.
- Drive strategic planning, business reviews, and growth initiatives across assigned accounts.
- Establish and reinforce best practices, operational processes, and quality standards across the Account Management team.
- Balance leadership responsibilities with active involvement in strategic accounts, serving as both a leader and hands-on contributor.
- Collaborate across Analytics, Activation, Planning, Finance, and Operations teams to solve complex business challenges and improve operational efficiency.
- Monitor account health, team capacity, workload distribution, and overall business performance, making recommendations to optimize support models.
- Support hiring, onboarding, coaching, performance management, and career development for team members.
- Champion innovation, thought leadership, and continuous improvement across the Commerce & Retail Media organization.
- Contribute to organizational planning, change management initiatives, and long-term business strategy.
Qualifications
- Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.
- 8+ years of digital performance marketing experience in eCommerce, retail media, search, programmatic, or a related field.
- 3+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams.
- Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
- Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
- Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
- Experience building cross-functional partnerships and driving alignment across Sales, Analytics, Activation, and Operations teams.
- Excellent communication, presentation, and executive presence.
- Proven ability to identify business opportunities, solve complex problems, and develop scalable solutions.
- Experience managing organizational priorities, resource planning, and team workload.
- Familiarity with retail media networks, eCommerce ecosystems, and digital advertising platforms preferred.
- Strong analytical mindset with the ability to translate data into strategic business recommendations.
- Passion for developing people, improving processes, and driving business growth.
The annual salary range for this position is $96,000 -$120,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit
www.dentsubenefitsplus.comTo begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
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Location:
New York
Brand:
Iprospect
Time Type:
Full time
Contract Type:
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
